Hybrid MSP Systems Engineer: Cloud & Networking

Idea 11 Pty; City of Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid work

Paid overtime

Parental leave

Certifications funded

Learning & development

Modern cloud environments

Technical team culture

Project exposure

Job summary

Idea 11 Pty in Brisbane is seeking a Systems Engineer to join our Managed Services team. You will solve technical problems, own customer outcomes, and broaden your expertise across cloud, infrastructure, networking, and security.

You will be a key escalation point, collaborating with senior engineers to resolve complex issues, contribute to migrations and platform improvements, and maintain thorough technical documentation.

Qualifications

• 3+ years in infrastructure, cloud, or MSP engineering.
• Experience in MSP environments.
• Strong AWS, infrastructure, and networking fundamentals.
• Excellent troubleshooting and problem-solving skills.
• Experience supporting cloud and on-premises environments.
• Excellent communication and customer service skills.
• Proactive ownership and continuous improvement mindset.
• Certifications in AWS, Microsoft, VMware, networking, or security are a plus.

Responsibilities

• Resolve cloud, infrastructure, networking, and platform issues.
• Own tickets through to resolution with strong customer communication.
• Participate in incident investigations and root cause analysis.
• Perform scheduled maintenance and proactive system improvements.
• Work directly with customers on technical issues and escalations.
• Contribute to projects, migrations, and platform improvements.
• Maintain technical documentation and knowledge base articles.
• Assist with technical reviews and operational improvement initiatives.

Skills

MSP experience

AWS fundamentals

Networking basics

Troubleshooting

Cloud/on-prem support

Customer communication

Ownership mindset

Certifications pursued

Tools

AWS

Azure

Windows/Linux

Active Directory / Entra ID

VMware / Hyper-V

Microsoft 365

Firewalls

Backup solutions

Job description

Idea 11 Pty in Brisbane is seeking a Systems Engineer to join our Managed Services team. You will solve technical problems, own customer outcomes, and broaden your expertise across cloud, infrastructure, networking, and security.

You will be a key escalation point, collaborating with senior engineers to resolve complex issues, contribute to migrations and platform improvements, and maintain thorough technical documentation.