Systems Engineer

Idea 11 Pty; City of Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid work

Paid overtime

Parental leave

Certifications funded

Learning & development

Modern cloud environments

Technical team culture

Project exposure

Job summary

Idea 11 Pty in Brisbane is seeking a Systems Engineer to join our Managed Services team. You will solve technical problems, own customer outcomes, and broaden your expertise across cloud, infrastructure, networking, and security.

You will be a key escalation point, collaborating with senior engineers to resolve complex issues, contribute to migrations and platform improvements, and maintain thorough technical documentation.

Qualifications

• 3+ years in infrastructure, cloud, or MSP engineering.
• Experience in MSP environments.
• Strong AWS, infrastructure, and networking fundamentals.
• Excellent troubleshooting and problem-solving skills.
• Experience supporting cloud and on-premises environments.
• Excellent communication and customer service skills.
• Proactive ownership and continuous improvement mindset.
• Certifications in AWS, Microsoft, VMware, networking, or security are a plus.

Responsibilities

• Resolve cloud, infrastructure, networking, and platform issues.
• Own tickets through to resolution with strong customer communication.
• Participate in incident investigations and root cause analysis.
• Perform scheduled maintenance and proactive system improvements.
• Work directly with customers on technical issues and escalations.
• Contribute to projects, migrations, and platform improvements.
• Maintain technical documentation and knowledge base articles.
• Assist with technical reviews and operational improvement initiatives.

Skills

MSP experience

AWS fundamentals

Networking basics

Troubleshooting

Cloud/on-prem support

Customer communication

Ownership mindset

Certifications pursued

Tools

AWS

Azure

Windows/Linux

Active Directory / Entra ID

VMware / Hyper-V

Microsoft 365

Firewalls

Backup solutions

Job description

Idea 11 is looking for a Systems Engineer to join our Managed Services team.

This role is ideal for someone who enjoys solving technical problems, taking ownership of customer outcomes, and building their expertise across cloud, infrastructure, networking, and security technologies.

You’ll operate as a key technical escalation point, supporting a range of customer environments while working closely with senior engineers to resolve complex issues and deliver high-quality outcomes.

What You’ll Be Doing

• Resolving cloud, infrastructure, networking, and platform issues
• Owning tickets through to resolution while maintaining strong customer communication
• Participating in incident investigations and root cause analysis
• Performing scheduled maintenance and proactive system improvements
• Working directly with customers on technical issues and escalations
• Contributing to projects, migrations, and platform improvements
• Maintaining technical documentation and knowledge base articles
• Assisting with technical reviews and operational improvement initiatives

Our Core Technology Stack

• AWS
• Microsoft Azure
• Windows & Linux Operating Systems
• Active Directory & Entra ID
• VMware / Hyper-V
• Microsoft 365
• Networking and firewalls (Palo Alto, Fortinet, Cisco, Ubiquiti)
• Backup and disaster recovery solutions (e.g. Veeam, Commvault)

Exposure to technologies such as Microsoft SQL Server, Citrix, SCCM/MECM, Intune, and PowerShell will be highly regarded.

What We’re Looking For

• 3+ years in an infrastructure, cloud, or MSP engineering role
• Experience working in an MSP environment
• Strong AWS, infrastructure, and networking fundamentals
• Strong troubleshooting and problem-solving skills
• Experience supporting cloud and on-premises environments
• Excellent communication and customer service skills
• A proactive mindset focused on ownership and continuous improvement
• While certifications are not mandatory, you’ll stand out if you hold (or are actively pursuing) certifications in AWS, Microsoft, VMware, networking, or security technologies

Why Join Idea 11?

• Flexible hybrid working
• Paid overtime
• Paid parental leave
• Company-funded certifications
• Dedicated learning and development time
• Exposure to modern cloud and hybrid environments
• Supportive, highly technical team culture
• Opportunities to contribute to projects, platform improvements, and technical reviews

Location

Brisbane preferred. Full Australian working rights required.

Strictly no recruitment agencies.