Hybrid L2 Healthcare IT Support Engineer

Solventum; New South Wales; Híbrido; AUD 70 000 - 110 000; Tempo integral

Resumo da oferta

Solventum is seeking an IT Support Engineer to provide technical support for its Health Information System products across Revenue Cycle Management and Clinical Productivity Solutions. You will work with customers to understand needs and ensure successful usage, and collaborate with third-party vendors to integrate products with other systems.

The role requires strong communication, problem solving, and the ability to translate technical instructions for diverse client skill levels.

Qualificações

• Bachelor's degree or higher in IT or related field.
• 2+ years of technical support or technical implementation experience.
• Strong communication and customer-facing skills.
• Ability to work in a hybrid work environment.

Responsabilidades

• Provide technical support for HIS products (Revenue Cycle Management and Clinical Productivity Solutions).
• Collaborate with customers to understand needs and ensure successful usage of our solutions.
• Coordinate with third-party vendors to support product integration with other systems.
• Participate in kick-off meetings and throughout implementation to ensure project progress.

Conhecimentos

Technical support

Customer service

Problem solving

Communication

Documentation

Formação académica

Bachelor's degree or higher (IT related)

High School Diploma/GED with IT experience

Descrição da oferta de emprego

Solventum is seeking an IT Support Engineer to provide technical support for its Health Information System products across Revenue Cycle Management and Clinical Productivity Solutions. You will work with customers to understand needs and ensure successful usage, and collaborate with third-party vendors to integrate products with other systems.

The role requires strong communication, problem solving, and the ability to translate technical instructions for diverse client skill levels.