L2 Support Engineer

AUS KCI Medical Australia Pty Ltd; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Solventum is seeking an IT Support Engineer to provide technical support for all HIS products including Revenue Cycle Management and Clinical Productivity Solutions. You will work closely with customers to understand needs and ensure successful deployment and ongoing usage of our healthcare solutions.

You will participate in vendor coordination, testing, and ensuring client success through presentations, onsite meetings, and effective problem-solving.

Qualifications

• Bachelor’s Degree or higher AND at least two (2) years of technical support or technical implementation experience
• High School Diploma/GED or other IT-related qualification AND three (3) years technical support or technical implementation experience
• Industry knowledge of health care and/or HIS or HIM is a plus

Responsibilities

• Provide technical support for all HIS products for Revenue Cycle Management and Clinical Productivity Solutions
• Collaborate with customers to understand needs and ensure successful support and usage of solutions
• Collaborate with third-party vendors to support integration of products with other systems
• Contribute to and support the business unit to achieve HIS division goals
• Participate with a team of professionals in providing a high level of cohesive technical service

Skills

C Suite communication

Client-facing skills

Problem solving

Analytical thinking

Time management

Education

Bachelor’s degree or higher in IT or related field

Two years technical support or implementation experience

Job description

By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. Link: https://news.solventum.com/press-releases/detail/144/solventum-announces-intent-to-separate-its-health-information-systems-business

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

Impact You’ll Make in this Role

• Provide technical support for all 3M HIS products for Revenue Cycle Management and Clinical Productivity Solutions
• Collaborating with customers to understand their needs and ensure successful support and usage of our solutions
• Collaborate with third party vendors to successfully support the integration of our products with other systems
• Contribute to and support the business unit to achieve goals and objectives of the HIS Division’s Business plan
• Participate with a team of professionals in providing a high level of cohesive technical service in the above areas
• Participate in functional and user acceptance testing
• Understanding customer needs and ensuring client success through impactful presentations/guides/onsite meetings

Your Skills and Expertise

• Experience communicating at C Suite level down to front line customers. Effective listening, problem solving and critical thinking skills. Ability to manage and resolve conflict with a problem solving mindset and a customer-oriented approach System operations, including monitoring, reporting, and troubleshooting Professional verbal and written communication skills in front of a large audience. Excellent analytical, organisational, interpersonal, and time management skills Highly motivated and dedicated to the goals of the overall organisation Capable of maintaining effective and professional customer relations in a fast-paced environment Team player Analytical aptitude and ability to interpret data for customer reporting and customer presentations. Ability to work independently within a team of professionals. Ability to interpret technical instructions and communicate same to clients of various technical skill levels Ability to follow through on problems and issues, creating procedures and tools to prevent future problems

The IT Support Engineer attends kick-off meetings for new projects and stays involved with the Implementation process to familiarise themselves with the stakeholders, solution footprint and project dynamics, as well as to get themselves introduced to the customer.

Qualifications

• Bachelor’s Degree or higher AND at least two (2) years of technical support or technical implementation experience OR
• High School Diploma/GED or other qualification in IT related field AND three (3) years technical support or technical implementation experience

Additional qualifications that could help you succeed even further in this role include

• Master's degree in information technology or a related field from an accredited institution
• Five (5) years of Technical Support experience or technical implementation in a private, public, government or military environment
• Industry knowledge of health care and/or health information systems (HIS) or health information management (HIM)

Work location: Hybrid Travel: May include up to 20% domestic

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion (*)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges. 20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them. Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work. Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders. To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future