Hybrid Healthtech Support Specialist

Healthengine; Western Australia; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work

Office perks & culture

Wellness program

Parental leave

Learning resources

Job summary

Healthengine is seeking Customer Support Consultants to resolve complex, technical issues for practices and patients. You will ensure PMS configurations and integrations stay reliable, educate customers to prevent recurrence, and own cases from diagnosis to resolution.

The role emphasizes privacy, collaboration with Product/Engineering, and ongoing improvement in a fast-paced, hybrid environment. Ideal candidates bring 1–2 years in customer service or technical support, strong communication, and

Qualifications

• 1–2 years in customer service or technical support.
• Strong verbal and written communication, ability to explain technical issues in plain language.
• Demonstrated ability to troubleshoot and diagnose complex issues.
• Experience owning cases end-to-end and collaborating with product/tech teams.
• Ability to handle sensitive health data with privacy and security.
• Experience with Practice Management Systems (Bp Premier, MedicalDirector/Pracsoft, Zedmed) or health-tech sector.
• Familiarity with Zendesk/HubSpot, Aircall, and remote-support tools such as TeamViewer.

Responsibilities

• Own complex, technical issues from diagnosis to complete resolution (Tier 2).
• Maintain reliable PMS configuration and integration connections for practices.
• Resolve issues with a consultative approach to educate customers and prevent recurrence.
• Own cases end-to-end: document, log data, and escalate to Product/Engineering or Finance when needed.
• Identify recurring issues and contribute to product/process improvements across tiers.

Skills

Customer service

Technical troubleshooting

Communication

End-to-end case handling

Tools

Bp Premier

MedicalDirector/Pracsoft

Zedmed

Zendesk

HubSpot

Aircall

TeamViewer

Job description

Healthengine is seeking Customer Support Consultants to resolve complex, technical issues for practices and patients. You will ensure PMS configurations and integrations stay reliable, educate customers to prevent recurrence, and own cases from diagnosis to resolution.

The role emphasizes privacy, collaboration with Product/Engineering, and ongoing improvement in a fast-paced, hybrid environment. Ideal candidates bring 1–2 years in customer service or technical support, strong communication, and