L2 Support Engineer

Solventum; Council of the City of Ryde; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Solventum in Australia is seeking a skilled L2 Support Engineer to deliver technical support for Health Information Systems products, focusing on Revenue Cycle Management and Clinical Productivity Solutions.

You will collaborate with customers, understand their needs, and work with third-party vendors to ensure successful integration and client success.

The role requires strong communication, problem solving, and the ability to operate in a fast-paced, global team environment.

Qualifications

• Bachelor’s degree or higher with 2+ years in technical support or implementation.
• HS diploma or equivalent with 3+ years in technical support or implementation.
• Experience communicating with customers at all levels, from executives to front line staff.

Responsibilities

• Provide technical support for 3M HIS products related to Revenue Cycle Management and Clinical Productivity Solutions.
• Collaborate with customers to understand needs and ensure successful support and usage.
• Coordinate with third-party vendors to integrate products with other systems.
• Support the HIS Division’s business plan and contribute to team objectives.
• Participate in delivering high-quality technical service; perform testing as needed.
• Assist in functional and user acceptance testing.
• Communicate customer needs clearly and present guides/onsite meetings to ensure client success.

Skills

Communication

Problem-solving

Conflict resolution

System operations

Verbal & written

Data interpretation

Team player

Independent work

Technical instruction

Education

Bachelor’s degree or higher with 2+ yrs in tech support

HS diploma/GED + 3+ yrs in tech support

Job description

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a L2 Support Engineer You Will Have The Opportunity To Tap Into Your Curiosity And Collaborate With Some Of The Most Innovative And Diverse People Around The World. Here, You Will Make An Impact By

• Provide technical support for all 3M HIS products for Revenue Cycle Management and Clinical Productivity Solutions
• Collaborating with customers to understand their needs and ensure successful support and usage of our solutions
• Collaborate with third party vendors to successfully support the integration of our products with other systems
• Contribute to and support the business unit to achieve goals and objectives of the HIS Division’s Business plan
• Participate with a team of professionals in providing a high level of cohesive technical service in the above areas
• Participate in functional and user acceptance testing
• Understanding customer needs and ensuring client success through impactful presentations/guides/onsite meetings

Your Skills And Expertise

• Experience communicating at C Suite level down to front line customers.
• Effective listening, problem solving and critical thinking skills.
• Ability to manage and resolve conflict with a problem solving mindset and a customer-oriented approach
• System operations, including monitoring, reporting, and troubleshooting
• Professional verbal and written communication skills in front of a large audience.
• Excellent analytical, organisational, interpersonal, and time management skills
• Highly motivated and dedicated to the goals of the overall organisation
• Capable of maintaining effective and professional customer relations in a fast-paced environment
• Team player
• Analytical aptitude and ability to interpret data for customer reporting and customer presentations.
• Ability to work independently within a team of professionals.
• Ability to interpret technical instructions and communicate same to clients of various technical skill levels
• Ability to follow through on problems and issues, creating procedures and tools to prevent future problems
• The IT Support Engineer attends kick-off meetings for new projects and stays involved with the Implementation process to familiarise themselves with the stakeholders, solution footprint and project dynamics, as well as to get themselves introduced to the customer.

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher AND at least two (2) years of technical support or technical implementation experience

OR

• High School Diploma/GED or other qualification in IT related field AND three (3) years technical support or technical implementation experience

Additional qualifications that could help you succeed even further in this role include:

• Master's degree in information technology or a related field from an accredited institution
• Five (5) years of Technical Support experience or technical implementation in a private, public, government or military environment
• Industry knowledge of health care and/or health information systems (HIS) or health information management (HIM)

Work location:

• Hybrid

Travel

May include up to 20% domestic

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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