Hybrid IT Support Tech — Azure/AD & Cloud

First Focus; Canberra; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Uprise coaching (1:1 with psychologist

Hybrid working arrangements

10 paid training days/year

FastTrack mentoring program

MAD Council—charity & sustainability

Tesla car option

Regular team social events

Job summary

First Focus in Australia seeks an experienced IT support professional to manage tickets across Microsoft AD, Azure, and Exchange while balancing on-site and remote work. You’ll troubleshoot desktops, servers, and cloud platforms and contribute to project deployments in a dynamic MSP environment.

You’ll join a team that values curiosity, offers 10 paid training days per year, certifications that trigger pay raises, and supportive mentorship.

Qualifications

• Deep knowledge of AD (Azure) and end-user support wizardry.
• Solid grasp of Windows Server, Exchange, and cloud platforms.
• Comfort across the stack—from desktop to firewall, LAN/WAN included.
• Experience with ticketing systems and a knack for making users feel heard.
• Great comms, great attitude, and a genuine love for solving problems.
• A valid Australian driver’s license and your own vehicle.

Responsibilities

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshooting desktops, servers, firewalls, and networks like a boss.
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry).
• Jumping into project deployments when things get spicy.
• Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for.
• Collaborating with senior engineers to keep environments clean, lean, and mean.
• Venturing out to client sites (fuel, tolls and parking’s on us, not on you).

Skills

Azure AD

End-user support

Windows Server

Exchange

Cloud platforms

Desktop to firewall

Ticketing systems

Communication

Driver's license & vehicle

Tools

Ticketing systems

Job description

First Focus in Australia seeks an experienced IT support professional to manage tickets across Microsoft AD, Azure, and Exchange while balancing on-site and remote work. You’ll troubleshoot desktops, servers, and cloud platforms and contribute to project deployments in a dynamic MSP environment.

You’ll join a team that values curiosity, offers 10 paid training days per year, certifications that trigger pay raises, and supportive mentorship.