Azure & 365 Cloud Support Engineer - Hybrid MSP

Interactive; St Leonards; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free onsite barista

Staff benefits and partner discounts

Job summary

Interactive is seeking a Cloud Support Engineer to join a collaborative team delivering managed services, cloud solutions, cyber security and infrastructure support across Australia. You’ll support Microsoft 365, Azure and hybrid environments, handle on-call duties and help drive continuous improvement while maintaining critical systems.

You’ll work with experienced architects, engineers and pre-sales teams to resolve complex issues, implement patches, manage identity and security controls, and

Qualifications

• Strong Microsoft 365, Azure and legacy on-premises experience.
• Experience supporting cloud and hybrid environments.
• MSP experience is highly regarded.
• PowerShell scripting and ServiceNow platform experience.
• Knowledge of email security, DNS, SPF, DKIM and DMARC.
• Understanding of ITIL and operational processes.
• Knowledge of industry best practices (PCI DSS and ISO/IEC 27001).
• Strong communication, documentation and troubleshooting skills.

Responsibilities

• L2/L3 support across Microsoft 365, Azure and Microsoft legacy platforms.
• Manage Microsoft patching and remediation activities.
• Perform vulnerability remediation across customer environments.
• Identity management for customer platforms using Microsoft systems.
• Submit and process any required change controls.
• Support customer onboarding and service transitions.
• Collaborate with architects, engineers and pre-sales teams.
• Install and maintain applications and services on managed Microsoft platforms.
• Participate in an on-call roster.

Skills

Microsoft 365

Azure

Legacy on-premises

PowerShell scripting

ServiceNow

ITIL

PCI DSS

ISO/IEC 27001

Email security

Tools

ServiceNow

Job description

Interactive is seeking a Cloud Support Engineer to join a collaborative team delivering managed services, cloud solutions, cyber security and infrastructure support across Australia. You’ll support Microsoft 365, Azure and hybrid environments, handle on-call duties and help drive continuous improvement while maintaining critical systems.

You’ll work with experienced architects, engineers and pre-sales teams to resolve complex issues, implement patches, manage identity and security controls, and