Support Technician

First Focus AU; City of Brisbane; Hybrid; AUD 51,000 - 85,000; Full time

Benefits offered by this job

Hybrid working arrangements

Tesla company car

10 paid training days

Certs = pay rise

MAD Council

Uprise coaching access

Regular social events

Job summary

First Focus AU is seeking a skilled IT support engineer to resolve tickets across AD, Azure, and cloud platforms. You will balance desk-based support with hands-on onsite work and collaborate with senior engineers to maintain robust environments.

The role requires strong communication, Windows Server and Exchange knowledge, and a valid Australian driver’s license for onsite missions. Hybrid work and full-time hours offered.

Qualifications

• Deep knowledge of AD (Azure-focused) and end-user support
• Solid grasp of Windows Server, Exchange, and cloud platforms
• Comfort across the stack—from desktop to firewall, LAN/WAN
• Experience with ticketing systems and customer-focused communication

Responsibilities

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS
• Jumping into project deployments when things get spicy
• Splitting time between desk-based support and hands-on onsite work
• Collaborating with senior engineers to keep environments clean and lean
• Travel to client sites for onsite missions (fuel, tolls, parking covered)

Skills

AD / Azure

Windows Server

Exchange

Cloud platforms

Ticketing systems

Communication

Tools

Azure

M365

Azure AD

Job description

You've been grinding remote tickets for years. You've mastered the queue. You've soloed Exchange. You've tanked Azure outages and DPS'd your way through AD forests. Now it's time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat.

We're First Focus—Australia's top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we're growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

Opportunities

• Work across desktop, servers, firewalls, cloud infra, and cool AI tools
• Train like a beast—10 paid training days, certs = pay rise
• Join a team of smart humans who actually care about tech (and each other)
• Escape the script—solve real problems, not just reset passwords and reboot printer

What You'll Be Doing

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms—Azure AD, Entra, Hyper‑V, Citrix, AWS (no VMware, sorry)
• Jumping into project deployments when things get spicy
• Splitting your time between desk‑based support and hands‑on onsite work, depending on what the day calls for
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Venturing out to client sites (fuel, tolls and parking's on us, not on you)

Requirements

• Deep knowledge of AD (mostly Azure but still a little bit of on‑prem too) and end‑user support wizardry
• Solid grasp of Windows Server, Exchange, and cloud platforms
• Comfort across the stack—from desktop to firewall, LAN/WAN included
• Experience with ticketing systems and a knack for making users feel heard
• Great comms, great attitude, and a genuine love for solving problems
• A valid Australian driver's license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

Benefits

• Up to $85k package, plus training and flexibility
• Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
• Hybrid working arrangements for real work‑life balance
• 10 paid training days a year, exam fees covered, and pay rises for certs
• FastTrack mentoring program for career growth
• MAD (Making A Difference) Council—equality, charity, and sustainability
• Tesla company car option (yes, really—conditions apply)
• Regular social events and a team culture built on trust, curiosity, and support

Neurodiverse Candidates

We welcome applications from Neurodiverse candidates. If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

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