Support Technician

First Focus AU; City of Melbourne; Hybrid; AUD 75,000 - 85,000; Full time

Benefits offered by this job

Hybrid working arrangements

Training days with certs

Tesla company car (conditions apply)

Company-sponsored events

Job summary

First Focus AU in Melbourne seeks a skilled IT support engineer to tackle tickets across AD and cloud platforms. You will handle Azure, M365, Exchange, and on‑prem components while working both at the desk and onsite as needed.

Join a fast‑growing team that values curiosity, teamwork, and hands‑on problem solving. Expect hybrid work with travel to client sites and paid training to keep you sharp and up to date.

Qualifications

• Deep knowledge of AD (Azure preferred) and end-user support.
• Solid grasp of Windows Server, Exchange, and cloud platforms.
• Comfort across the stack from desktop to firewall and network.

Responsibilities

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshooting desktops, servers, firewalls, and networks.
• Supporting cloud platforms—Azure AD, Entra, Hyper‑V, Citrix, AWS.
• Jumping into project deployments when things get spicy.
• Split time between desk-based support and hands-on onsite work.
• Collaborating with senior engineers to keep environments clean and lean.
• Venturing out to client sites; travel costs are covered.

Skills

Azure AD

Windows Server

Exchange

Cloud platforms

Tools

Azure

Hyper-V

Citrix

AWS

Job description

You've been grinding remote tickets for years. You've mastered the queue. You've soloed Exchange. You've tanked Azure outages and DPS'd your way through AD forests. Now it's time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat.

We're First Focus—Australia's top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we're growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

Opportunities

• Work across desktop, servers, firewalls, cloud infra, and cool AI tools
• Train like a beast—10 paid training days, certs = pay rise
• Join a team of smart humans who actually care about tech (and each other)
• Escape the script—solve real problems, not just reset passwords and reboot printer

What You'll Be Doing

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms—Azure AD, Entra, Hyper‑V, Citrix, AWS (no VMware, sorry)
• Jumping into project deployments when things get spicy
• Splitting your time between desk‑based support and hands‑on onsite work, depending on what the day calls for
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Venturing out to client sites (fuel, tolls and parking's on us, not on you)

Requirements

• Deep knowledge of AD (mostly Azure but still a little bit of on‑prem too) and end‑user support wizardry
• Solid grasp of Windows Server, Exchange, and cloud platforms
• Comfort across the stack—from desktop to firewall, LAN/WAN included
• Experience with ticketing systems and a knack for making users feel heard
• Great comms, great attitude, and a genuine love for solving problems
• A valid Australian driver's license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

Benefits

• Up to $85k package, plus training and flexibility
• Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
• Hybrid working arrangements for real work‑life balance
• 10 paid training days a year, exam fees covered, and pay rises for certs
• FastTrack mentoring program for career growth
• MAD (Making A Difference) Council—equality, charity, and sustainability
• Tesla company car option (yes, really—conditions apply)
• Regular social events and a team culture built on trust, curiosity, and support

Neurodiverse Candidates

We welcome applications from Neurodiverse candidates. If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

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