Hybrid IT Support Specialist - Systems & Networking

Strikeforce AMC; City of Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work environment

Great social events

5 weeks annual leave

Career progression into System/Cloud

Ongoing training and development

Discounted private health insurance

24/7 Employee Assistance Program

Growth with a leading global org

Office based in Mount Waverley

Job summary

Strikeforce AMC in Mount Waverley, VIC, seeks an IT Support Specialist to manage day-to-day IT systems. Reporting to the CIO, you will install, configure and maintain hardware, software and networks, troubleshoot issues, and support users across the company.

You will help roll out new applications and create essential documentation while building strong relationships with developers and staff. The role requires a technical mindset, 3+ years in IT support, and a formal IT qualification.

Qualifications

• 3+ years IT support experience.
• Strong knowledge of Windows/Linux OS, networks, hardware and software.
• Ability to explain solutions to non-technical users.
• Detail-oriented with ability to meet deadlines.
• Relevant IT qualification (certificate/diploma/degree) required.

Responsibilities

• Install and configure computer hardware, operating systems and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network issues and diagnose faults.
• Provide user support and create procedural docs/reports.
• Set up new user accounts and profiles; manage password issues.
• Liaise with developers and stakeholders to resolve issues.
• Conduct electrical safety checks on computer equipment.

Skills

Operating systems

Networking

Hardware & software

Troubleshooting

Documentation

Education

IT certificate/diploma/degree

Job description

Strikeforce AMC in Mount Waverley, VIC, seeks an IT Support Specialist to manage day-to-day IT systems. Reporting to the CIO, you will install, configure and maintain hardware, software and networks, troubleshoot issues, and support users across the company.

You will help roll out new applications and create essential documentation while building strong relationships with developers and staff. The role requires a technical mindset, 3+ years in IT support, and a formal IT qualification.