IT Technical Specialist

The Cairnmillar Institute; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Cairnmillar Institute in Hawthorn East, Victoria seeks an IT Technical Specialist to maintain IT systems and provide technical support to staff. This permanent, full-time role emphasizes reliable infrastructure, security, and problem-solving to keep the organisation running smoothly.

You will manage servers, networks, and workstations, assist in implementing new technologies, monitor performance, and train staff on systems and software.

Qualifications

• Associate degree in Information Technology or related field.
• Proven experience in a technical support role or similar position.
• Strong knowledge of IT systems, networks and security.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with various operating systems and software applications.

Responsibilities

• Provide technical support and troubleshooting for hardware and software issues.
• Manage and maintain IT infrastructure, including servers, networks, and workstations.
• Assist in the implementation of new technologies and upgrades.
• Monitor system performance and ensure security protocols are followed.
• Collaborate with team members to develop and improve IT processes.
• Document technical procedures and user guides for staff.
• Train staff on new systems and software applications.

Skills

Technical support

IT infrastructure

Networks

Security

Problem solving

Communication

Operating systems

Education

Associate degree in Information Technology

Job description

We are seeking a dedicated IT Technical Specialist to join our team in Hawthorn East, Victoria. This permanent, full-time role is essential for ensuring the smooth operation of our IT systems and providing technical support to our staff. The ideal candidate will possess a strong understanding of IT infrastructure and a passion for problem-solving, contributing to the overall efficiency and effectiveness of our organisation.

Responsibilities:

• Provide technical support and troubleshooting for hardware and software issues.
• Manage and maintain IT infrastructure, including servers, networks, and workstations.
• Assist in the implementation of new technologies and upgrades.
• Monitor system performance and ensure security protocols are followed.
• Collaborate with team members to develop and improve IT processes.
• Document technical procedures and user guides for staff.
• Train staff on new systems and software applications.

Qualifications:

• Associate degree in Information Technology or a related field.
• Proven experience in a technical support role or similar position.
• Strong knowledge of IT systems, networks, and security.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with various operating systems and software applications.