Hybrid IT Support Engineer — Hardware & Network Expert

Capgemini; Sydney; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Total Reward package

Celebrate peer recognition portal

Job summary

Capgemini is seeking a skilled IT support professional in Sydney to provide timely technical assistance to end users and manage local site hardware. The role covers asset management, procurement, and ensuring security-compliant device provisioning. NV security clearance is mandatory.

You will troubleshoot hardware, software, and network issues, install devices, and support network connectivity while maintaining up-to-date technical documentation and procedures.

Qualifications

• DC patching on a monthly basis, and ad hoc where required in accordance with vulnerability management policy.
• Maintain and manage network and system architectures, including but not limited to firewalls, network switches, servers, storage.
• Perform troubleshoot and resolve critical network and system related issues.
• Support root cause analysis and problem resolution efforts.
• Assess, plan, and implement changes to network and system infrastructure per technical change management policy.
• Collaborate with product principal to resolve complex issues.
• Perform routine maintenance tasks – daily health check and firmware updates to prevent disruption to business operations.
• Document and maintain technical information, procedures, and knowledge, ensuring they are up to date.

Responsibilities

• Provide timely and effective technical assistance to end users.
• Initiating procurement of laptops and mobiles and managing local site stocks.
• Hardware management including asset tracking, end-of-life disposal, break fix, enrolment, and provisioning of equipment.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and troubleshoot desktop and laptop devices.
• Manage device upgrades, patches, and updates to ensure compliance with company security policies.
• Install, configure, and troubleshoot printers and peripherals.
• Assist with network connectivity issues related to Wi-Fi and wired network problems.
• Assist with user account creation, modification, and deletion, access permissions and security groups.
• Raise procurement requests on behalf of the business.

Skills

Technical support

Asset management

Troubleshooting

Networking

Procurement

Documentation

Tools

Firewalls

Network switches

Servers

Storage

Job description

Capgemini is seeking a skilled IT support professional in Sydney to provide timely technical assistance to end users and manage local site hardware. The role covers asset management, procurement, and ensuring security-compliant device provisioning. NV security clearance is mandatory.

You will troubleshoot hardware, software, and network issues, install devices, and support network connectivity while maintaining up-to-date technical documentation and procedures.