Hybrid IT Support & Operations Engineer - Training + Perks

blueAPACHE; Australia; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work arrangements

Laptop provided

Virtual interview process

Ongoing training & certifications

Social events

Job summary

blueAPACHE is a dynamic MSP in Australia seeking a Support Operations Engineer to provide technical support and troubleshooting to clients. You will work with the Service Desk and other teams to resolve issues and ensure high customer satisfaction, focusing on desktop support, network troubleshooting, and cross-platform environments.

The role offers hybrid and remote work options, ongoing training, and access to the latest hardware.

Qualifications

• Experience in desktop support and troubleshooting.
• Strong knowledge of LAN/WAN concepts.
• Proficiency with Windows, macOS and Linux.
• Excellent problem-solving and communication skills.
• Ability to work well in a team with cross-department collaboration.

Responsibilities

• Provide technical support and troubleshooting to clients and resolve IT issues promptly.
• Collaborate with Service Desk and other teams to escalate complex problems and ensure client satisfaction.

Skills

Desktop support

Network troubleshooting

Windows

macOS

Linux

Communication

Teamwork

Job description

blueAPACHE is a dynamic MSP in Australia seeking a Support Operations Engineer to provide technical support and troubleshooting to clients. You will work with the Service Desk and other teams to resolve issues and ensure high customer satisfaction, focusing on desktop support, network troubleshooting, and cross-platform environments.

The role offers hybrid and remote work options, ongoing training, and access to the latest hardware.