Level 2 IT Service Desk & Onsite Engineer (Sydney)

blueAPACHE Pty Ltd.; Sydney; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Health Insurance discounts

Novated leasing

Employee Assistance Program

Paid certifications

Regular social events

Discounts on products

Job summary

blueAPACHE Pty Ltd. in Sydney is seeking an L2 Service Desk & Onsite Engineer to join our Service Centre Team, providing on-site support across Metro and Regional NSW with occasional helpdesk duties at the Sydney office.

The right candidate will have MSP experience, strong communication skills, and hands-on IT background including AD/DNS/DHCP, networking, and ticketing systems, with willingness to travel to client sites and collaborate with a skilled team.

Qualifications

• 2+ years of experience in a Service Desk or Field Services role.
• Basic understanding of IT Infrastructure with networking technologies (routers, switches, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).
• 2+ years Active Directory, DNS, DHCP and group policy experience
• 2+ years experience working with a ticket management system.
• Experience with Onsite Field Services work is essential.
• Excellent communication skills.

Skills

Service Desk / Field Services

Networking fundamentals

Active Directory / DNS / DHCP

Ticketing system

Onsite travel

Communication skills

Education

IT degree or Diploma

Tools

Ticketing system

Job description

blueAPACHE Pty Ltd. in Sydney is seeking an L2 Service Desk & Onsite Engineer to join our Service Centre Team, providing on-site support across Metro and Regional NSW with occasional helpdesk duties at the Sydney office.

The right candidate will have MSP experience, strong communication skills, and hands-on IT background including AD/DNS/DHCP, networking, and ticketing systems, with willingness to travel to client sites and collaborate with a skilled team.