Support Operations Engineer

blueAPACHE; Australia; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work arrangements

Laptop provided

Virtual interview process

Ongoing training & certifications

Social events

Job summary

blueAPACHE is a dynamic MSP in Australia seeking a Support Operations Engineer to provide technical support and troubleshooting to clients. You will work with the Service Desk and other teams to resolve issues and ensure high customer satisfaction, focusing on desktop support, network troubleshooting, and cross-platform environments.

The role offers hybrid and remote work options, ongoing training, and access to the latest hardware.

Qualifications

• Experience in desktop support and troubleshooting.
• Strong knowledge of LAN/WAN concepts.
• Proficiency with Windows, macOS and Linux.
• Excellent problem-solving and communication skills.
• Ability to work well in a team with cross-department collaboration.

Responsibilities

• Provide technical support and troubleshooting to clients and resolve IT issues promptly.
• Collaborate with Service Desk and other teams to escalate complex problems and ensure client satisfaction.

Skills

Desktop support

Network troubleshooting

Windows

macOS

Linux

Communication

Teamwork

Job description

blueAPACHE is an innovative and rapidly growing Managed Service Provider, providing IT and technology solutions to clients across various industries. We are currently seeking a talented and dedicated Support Operations Engineer to join our team.

In this role, you will be responsible for providing technical support and troubleshooting assistance to clients, ensuring prompt resolution of their IT issues. You will work closely with the Service Desk team, as well as other teams within the organization, to identify and address problems, elevate complex issues when necessary, and maintain a high level of customer satisfaction.

The ideal candidate has a strong technical background and excellent problem-solving skills. You should have experience in desktop support, network troubleshooting, and knowledge of various operating systems and software applications. Strong communication skills and the ability to work well in a team are also essential for success in this role.

• Previous experience in a similar role, providing IT support and troubleshooting.

• Strong knowledge of desktop support and software applications.

• Experience with network troubleshooting and basic understanding of LAN/WAN.

• Proficiency in operating systems such as Windows, macOS, and Linux.

• Excellent problem-solving and communication skills.

• Ability to work well in a team and collaborate with different departments.

blueAPACHE continues to grow alongside some of Australia's leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.

• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.

• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid and work from home arrangements.

• Regular social events and an awesome culture work with a team of experts in their field

• Ongoing training and development including paid certifications.

• Quality hardware and laptop provided.

• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.