Onsite ICT Support Engineer – Hybrid Work & Growth

Tecala; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working arrangements

Learning & Development opportunities

Career Pathways

Paid certifications

Employee discounts

Employee Assistance Program

Parental leave

Job summary

Tecala in Melbourne is seeking an Onsite Support Engineer to deliver frontline technical assistance for Microsoft, VMware and Citrix environments. You will engage with end-users, troubleshoot incidents, and work across private cloud offerings and managed services.

The role emphasizes strong communication, relationship-building, and a customer-first mindset, with flexible shifts and hybrid work options. National security clearance and Australian work rights are expected.

Qualifications

• Minimum 1–2 years' experience in a comparable Service Desk role.
• Experience with Windows Server, O365, AD, Exchange, VMware and cloud tech.
• Excellent written and verbal communication and customer service skills.
• Ability to build and maintain client relationships and manage time.
• Experience in a System Integrator or MSP environment.
• Willingness to work shifts between 6am–10pm.
• Unrestricted Australian work rights and able to meet security requirements.

Responsibilities

• Provide frontline technical support to end-users across Microsoft, VMware, and Citrix solutions.
• Diagnose and resolve incidents and service requests promptly.
• Communicate effectively with customers and maintain relationships.
• Collaborate with engineering teams to implement solutions.
• Assist with deployment and maintenance of IT infrastructure.

Skills

Customer focus

Service desk experience

Communication skills

Relationship building

Time management

Analytical thinking

Problem solving

Experience in MSP/Systems Integrator

Shift flexibility

Australian work rights

Education

ITIL Foundations

Tools

MS Windows Server

O365

Windows 7-10

Active Directory

Exchange

VMware

Cloud technologies

Job description

Tecala in Melbourne is seeking an Onsite Support Engineer to deliver frontline technical assistance for Microsoft, VMware and Citrix environments. You will engage with end-users, troubleshoot incidents, and work across private cloud offerings and managed services.

The role emphasizes strong communication, relationship-building, and a customer-first mindset, with flexible shifts and hybrid work options. National security clearance and Australian work rights are expected.