Customer Service & Insurance Admin Specialist

Aon plc; City Of Stirling; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Job summary

Aon plc in Sydney is seeking a Customer Service Specialist to support the National Service Team with administrative duties, client data updates, and insurance application processing. The role emphasizes delivering excellent customer service while coordinating with Brokers and internal teams.

The position involves data entry, processing renewals, and maintaining CRM systems, with a focus on accuracy and timely service. Aon offers flexible working arrangements and wellbeing initiatives.

Qualifications

• Demonstrated strong administration and customer service skills.
• Able to follow financial / insurance procedures and investigate issues to solve problems.
• Can work autonomously in a fast-paced environment.

Responsibilities

• Handle enquiries and requests via web portals, email and phone.
• Process insurance applications, amendments, cancellations, policy renewals and client payments.
• Supervise policies and deadlines to send renewals within contractual timeframes.
• Update client CRM databases and online platforms with accurate data entry.
• Work with Excel data and reports to manage invoicing.
• Collaborate with Broker, services and Insurance teams to support clients.

Skills

Administration

Customer service

Time management

Attention to detail

Multi-tasking

Professional communication

Tools

MS Office

CRM platforms

Job description

Aon plc in Sydney is seeking a Customer Service Specialist to support the National Service Team with administrative duties, client data updates, and insurance application processing. The role emphasizes delivering excellent customer service while coordinating with Brokers and internal teams.

The position involves data entry, processing renewals, and maintaining CRM systems, with a focus on accuracy and timely service. Aon offers flexible working arrangements and wellbeing initiatives.