Inside Sales & Customer Support Specialist

Avery Dennison Smartrac; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Dynamic and supportive team

Job summary

Avery Dennison is seeking a dynamic Inside Sales & Customer Support Specialist for our hybrid Australian team. The role balances proactive sales outreach with excellent customer service and meticulous order management across ERP/CRM systems.

The ideal candidate will manage accounts, respond to inquiries via phone, email, and live chat, and ensure accurate data entry while supporting on-time delivery and customer satisfaction. Hybrid work environment with growth opportunities.

Qualifications

• Strong verbal and written communication with a professional phone presence.
• Data entry accuracy and high attention to detail is essential.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Inside Sales & Account Management: identify opportunities, respond to inbound leads, and upsell existing customers.
• Customer Service & Support: handle inquiries via phone, email, and live chat; resolve issues and process returns.
• Order Entry & Administration: accurately enter orders into ERP/CRM; verify pricing and track status.

Skills

Verbal communication

Written communication

Phone presence

Attention to detail

Organization

Education

High school diploma

Associate/Bachelor in sales/marketing

Tools

Oracle Cloud

Google Workspace

CRM software

Job description

Company Description

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $ billion. Learn more at

Job Description

We are seeking a dynamic, detail-oriented Inside Sales & Customer Support Specialist to join our growing team. In this hybrid role, you will be the primary point of contact for our customers, balancing proactive sales outreach with exceptional customer service and accurate order management. The ideal candidate is a master multitasker who can pivot from a friendly customer service call to a strategic sales conversation, all while ensuring data is meticulously entered into our systems. If you are a problem-solver with a passion for client satisfaction and a drive to hit sales targets, we want to hear from you.

Key Responsibilities

1. Inside Sales & Account Management

• Proactively engage with customers to understand their needs, provide information about our product offerings, and assist them in making informed purchasing decisions.
• Identify and pursue new sales opportunities through inbound lead follow-up and outbound cold calls/emails.
• Upsell and cross-sell complementary products or services to existing customers by understanding their unique needs.
• Qualify leads and route significant opportunities to the appropriate Outside Sales Representatives when necessary.
• Prepare and present accurate price quotes and product availability to clients in a timely manner.

2. Customer Service & Support

• Serve as the primary contact for customer inquiries via phone, email, and live chat.
• Resolve customer issues, complaints, or shipping delays with empathy, efficiency, and a solution-oriented mindset. Process returns and credits as required.
• Provide basic technical product knowledge and guide customers toward the right solutions for their needs.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

3. Order Entry & Administration

• Accurately process and enter customer orders into the ERP/CRM system with high attention to detail.
• Verify order details, including pricing, discounts, shipping methods, and billing information, to minimize errors.
• Track order status and collaborate with production, warehouse and logistics teams to ensure on-time delivery.
• Maintain and update customer profiles, interaction logs, and sales pipeline data in the CRM.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree in sales or marketing preferred.
• 2+ years of experience in inside sales, account management, customer service, or a related administrative role (experience in a B2B manufacturing or IT a plus).
• Proficient in Office and CRM software (Oracle Cloud and Google Workspace would be an advantage)
• Exceptional verbal and written communication skills with a strong, professional phone presence.
• Proven ability to input data quickly and accurately; high attention to detail is non-negotiable.
• Excellent organizational skills with the ability to prioritize tasks in a fast-paced environment.

Additional Information

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Dynamic and supportive work environment.

Join our small but rapidly growing Australian business, and benefit from our global leadership and scale to deliver exciting solutions in retail, logistics and food. Work cross-functionally to develop your skills and grow your career in this sustainable and innovative business.