Hybrid Industrial Service Estimating Specialist

Dormakaba Australia & New Zealand; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Access to discounted Health Insurance

Peer to Peer Recognition via ABC Nomin

Wellbeing Committee focusing on Mental

WhereFit membership offering discounts

Career growth opportunities

Team-focused culture

Job summary

dormakaba Australia & New Zealand is seeking an Industrial Service Estimating Specialist to prepare accurate quotes for industrial door solutions and coordinate order processing. The role is based in Hallam with a standard Monday–Friday schedule and optional work-from-home one day per week after probation.

You will collaborate with Commercial Service teams, service technicians and suppliers to ensure timely, competitive quotes and smooth customer communication throughout the process.

Qualifications

• Experience in administration, sales support, quoting or order processing.
• Proficient with CRM systems, Excel and Office apps, Teams.
• Strong attention to detail and ability to manage multiple quotations.

Responsibilities

• Process, coordinate and manage approved quotes and orders with accuracy.
• Prioritise urgent quoted works and resolve customer escalations quickly.
• Build relationships across the national Commercial Service team and with suppliers.
• Clarify quotation requirements with customers and communicate timeframes.
• Engage with suppliers for pricing, availability and lead times.
• Coordinate materials and freight with the Customer Experience team.
• Maintain up-to-date records, quotes, orders and supporting docs.
• Identify recurring quoting challenges and help improve workflows.

Skills

Quotation coordination

Customer service

CRM systems

Excel

Time management

Communication

Problem solving

Team coordination

Tools

CRM systems

ERP systems

Microsoft Excel

Outlook

Teams

Job description

dormakaba Australia & New Zealand is seeking an Industrial Service Estimating Specialist to prepare accurate quotes for industrial door solutions and coordinate order processing. The role is based in Hallam with a standard Monday–Friday schedule and optional work-from-home one day per week after probation.

You will collaborate with Commercial Service teams, service technicians and suppliers to ensure timely, competitive quotes and smooth customer communication throughout the process.