Service Estimating Specialist

Dormakaba Australia & New Zealand; Melbourne; Híbrido; AUD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Access to discounted Health Insurance

Peer to Peer Recognition via ABC Nomin

Wellbeing Committee focusing on Mental

WhereFit membership offering discounts

Career growth opportunities

Team-focused culture

Resumo da oferta

dormakaba Australia & New Zealand is seeking an Industrial Service Estimating Specialist to prepare accurate quotes for industrial door solutions and coordinate order processing. The role is based in Hallam with a standard Monday–Friday schedule and optional work-from-home one day per week after probation.

You will collaborate with Commercial Service teams, service technicians and suppliers to ensure timely, competitive quotes and smooth customer communication throughout the process.

Qualificações

• Experience in administration, sales support, quoting or order processing.
• Proficient with CRM systems, Excel and Office apps, Teams.
• Strong attention to detail and ability to manage multiple quotations.

Responsabilidades

• Process, coordinate and manage approved quotes and orders with accuracy.
• Prioritise urgent quoted works and resolve customer escalations quickly.
• Build relationships across the national Commercial Service team and with suppliers.
• Clarify quotation requirements with customers and communicate timeframes.
• Engage with suppliers for pricing, availability and lead times.
• Coordinate materials and freight with the Customer Experience team.
• Maintain up-to-date records, quotes, orders and supporting docs.
• Identify recurring quoting challenges and help improve workflows.

Conhecimentos

Quotation coordination

Customer service

CRM systems

Excel

Time management

Communication

Problem solving

Team coordination

Ferramentas

CRM systems

ERP systems

Microsoft Excel

Outlook

Teams

Descrição da oferta de emprego

Position Overview

As Industrial Service Estimating Specialist, you will play an important role in supporting our Commercial Service business by preparing accurate, competitive and timely quotes for industrial door solutions.

Working closely with internal sales, service and operational teams, you will coordinate the quoting and order processing activities, ensuring customer requirements are understood, enquiries are managed efficiently and customers are kept informed throughout the process. Your attention to detail, responsiveness and customer-focused approach will help deliver a seamless experience and support the overall success of the business.

This is a full-time office based role out of our Hallam office, working Monday to Friday, with the flexibility to work from home one day per week upon successful completion of the probation period.

What You Will Do

• Process, coordinate and manage approved industrial quotes and orders within the assigned scope, ensuring accuracy and timely completion.
• Work closely with the Commercial Service team to prioritise urgent quoted works and resolve customer escalations promptly and effectively.
• Build and maintain strong working relationships across the national Commercial Service team, including technicians, Field Managers and third-party suppliers.
• Liaise with customers to clarify quotation requirements, provide updates and communicate estimated timeframes for completion of works.
• Engage with suppliers to obtain competitive pricing, availability and lead times for materials and parts.
• Partner with the Customer Experience team to ensure materials for approved quotes are available and freight arrangements are coordinated where required.
• Maintain accurate and up-to-date records, quotations, order details and supporting documentation.
• Identify recurring challenges within the quoting process and contribute ideas to improve workflows, standardise processes and enhance quote templates.

What We Require

To be successful in this role, you will bring strong administrative and coordination skills, with experience in preparing quotations and supporting customers and internal teams.

You Will Also Demonstrate

• Previous experience in administration, sales support, quoting or order processing.
• Proficiency in CRM systems, Microsoft Office (particularly Excel and Outlook), Teams and other business applications.
• Strong analytical skills and exceptional attention to detail, with the ability to prepare accurate and competitive quotations.
• Excellent organisational and time management skills, with the ability to manage multiple quotations and competing priorities.
• Strong communication and interpersonal skills, with the ability to build effective relationships with customers, suppliers and internal stakeholders.
• A proactive, collaborative and customer-focused approach, with the ability to work effectively in a fast-paced team environment.
• The ability to problem-solve, follow up on outstanding matters and take ownership of tasks through to completion.

What we prefer

• Previous experience preparing quotations, costing jobs or processing customer proposals, ideally within a service, trade or technical environment.
• Exposure to industrial doors, building products, construction, engineering, manufacturing or technical service industries.
• Understanding of supplier pricing, material costs, margins and the importance of preparing accurate and competitive quotes.
• Experience using CRM, ERP or job management systems, along with strong Microsoft Excel and Outlook skills.
• Experience coordinating orders, tracking materials, managing supplier communications and following jobs through to completion.
• A strong customer-focused approach, with the confidence to communicate with customers, manage expectations and resolve enquiries.
• Ability to work collaboratively with sales, service technicians, field managers, suppliers and internal support teams.
• A proactive approach to resolving quotation discrepancies, identifying delays and managing customer escalations.

What We Offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘ABC' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more
• Join a global organisation with excellent career growth and development opportunities
• Be part of a supportive, collaborative and team-focused culture

Who We Are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.