Service Technician

dormakaba Holding; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Mobile phone

iPad

Discounted health insurance

ABC nominations awards

Wellbeing committee

WhereFit membership

Job summary

dormakaba Holding in Melbourne is seeking a Service Technician to service automatic and industrial doors, performing breakdown repairs and major works, with opportunities to commission and install other dormakaba products.

We offer a 24/7 service commitment, an after-hours on-call roster, a fully maintained company vehicle and tools, and ongoing training as you build a career with a global leader in access solutions.

Qualifications

• Current Driver's Licence is required.
• EWP Licence is required.
• Experience servicing, installing or maintaining industrial doors.
• Strong mechanical aptitude and fault-finding abilities.
• Basic electrical knowledge and troubleshooting skills.
• Experience with motors, control systems and automated equipment.
• Ability to read technical drawings and wiring diagrams.
• Strong problem-solving and diagnostic skills.
• Able to work autonomously and manage a daily service schedule.
• Physically fit for heights and industrial environments.

Responsibilities

• Carry out preventative maintenance and breakdown repairs across automatic doors and access solutions.
• Perform emergency breakdown repairs and respond to service calls.
• Deliver excellent customer service and maintain relationships onsite.
• Complete accurate service reports and updates through service management systems.
• Work independently within your service region while upholding safety standards.
• Ensure all work complies with safety standards and company procedures.

Skills

Current Driver's Licence

EWP Licence

Industrial door servicing

Fault-finding abilities

Electrical troubleshooting

Reading drawings and wiring diagrams

Customer service

Autonomous work scheduling

Height and industrial environment work

Job description

We are seeking a Service Technician to join our Service business, to service Automatic and Industrial doors. This position will mainly involve breakdowns and some major works to Industrial Doors and Specialty Products. You may also be required to provide support to other dormakaba product in the form of Commissioning & Installation of products.

To contribute to the ongoing success of maintaining our renowned reputation for our products, we offer a 24/7 service to our customers. As a result of this commitment to our customers, there will be a requirement for you to be on an after-hours on call roster on a rotational basis.

What you will do

• Carry out preventative maintenance, breakdown repairs across automatic doors and access solutions
• Carry out emergency breakdown repairs and respond to service calls.
• Deliver exceptional customer service and maintain strong relationships with customers onsite
• Complete accurate service reports, documentation and updates through service management systems and mobile applications
• Work independently across your assigned service region while maintaining safety and quality standards
• Ensuring all work is completed in accordance with safety standards and company procedures

What we require

• Current Driver’s Licence
• EWP Licence
• Previous experience in industrial door servicing, installation or maintenance.
• Strong mechanical aptitude and fault-finding abilities.
• Basic electrical knowledge and troubleshooting skills.
• Experience working with motors, control systems and automated equipment.
• Ability to read technical drawings, wiring diagrams and manuals.
• Strong problem-solving and diagnostic skills.
• Ability to work autonomously and manage a daily service schedule.
• Physically fit and comfortable working at heights and in industrial environments.
• Confident communicator with strong interpersonal and customer service skills
• Experienced in towing trailers, with a practical, hands-on attitude and a willingness to get stuck in and get the job done.

What we prefer

• Experience with automatic doors, roller doors, access solutions or industrial electrical equipment highly regarded
• Experience in a field service or customer-facing technical environment
• Understanding of electrical safety principles and preventative maintenance activities

What we offer

• Fully Maintained Company Vehicle, Mobile Phone, iPad
• Access to discounted Health Insurance
• Peer to Peer Recognition via our 'ABC' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.