Hybrid Industrial Service Estimator & Quotes Specialist

dormakaba Holding; Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Access to discounted Health Insurance

ABC Nominations and awards

Wellbeing Committee focusing on Mental

WhereFit membership offering discounts

Career growth opportunities

Supportive, collaborative culture

Job summary

dormakaba Holding is seeking an Industrial Service Estimating Specialist to support the Commercial Service team in preparing accurate, timely quotes for industrial door solutions. The role coordinates quoting and order processing, ensuring customer requirements are understood and communicated effectively.

The position is based at the Hallam office in Melbourne, full-time with weekly work-from-home flexibility after probation, aligned with business needs and performance.

Qualifications

• Previous experience in administration, sales support, quoting or order processing.
• Proficiency in CRM systems, Microsoft Office (Excel and Outlook), Teams and other business applications.
• Strong analytical skills and exceptional attention to detail, with the ability to prepare accurate and competitive quotations.
• Excellent organisational and time management skills, with the ability to manage multiple quotations and competing priorities.
• Strong communication and interpersonal skills, with the ability to build effective relationships with customers, suppliers and internal stakeholders.
• A proactive, collaborative and customer-focused approach, with the ability to work effectively in a fast-paced team environment.
• The ability to problem-solve, follow up on outstanding matters and take ownership of tasks through to completion.

Responsibilities

• Process, coordinate and manage approved industrial quotes and orders within the assigned scope, ensuring accuracy and timely completion.
• Work closely with the Commercial Service team to prioritise urgent quoted works and resolve customer escalations promptly and effectively.
• Build and maintain strong working relationships across the national Commercial Service team, including technicians, Field Managers and third-party suppliers.
• Liaise with customers to clarify quotation requirements, provide updates and communicate estimated timeframes for completion of works.
• Engage with suppliers to obtain competitive pricing, availability and lead times for materials and parts.
• Partner with the Customer Experience team to ensure materials for approved quotes are available and freight arrangements are coordinated where required.
• Maintain accurate and up-to-date records, quotations, order details and supporting documentation.
• Identify recurring challenges within the quoting process and contribute ideas to improve workflows, standardise processes and enhance quote templates.

Skills

Administration

Quotations

CRM systems

Microsoft Excel

Time management

Communication

Tools

CRM software

ERP systems

Job management systems

Microsoft Outlook

Microsoft Teams

Job description

dormakaba Holding is seeking an Industrial Service Estimating Specialist to support the Commercial Service team in preparing accurate, timely quotes for industrial door solutions. The role coordinates quoting and order processing, ensuring customer requirements are understood and communicated effectively.

The position is based at the Hallam office in Melbourne, full-time with weekly work-from-home flexibility after probation, aligned with business needs and performance.