Hybrid Inbound Sales Pro – Remote, 36% Commission

The NRMA; Sydney; Hybrid; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Sales commission up to 36% of base

Shift loading for weekends and public

5 weeks annual leave + Me day after 1y

NRMA Rewards discounts

Career progression opportunities

26 weeks paid parental leave

Job summary

The NRMA is seeking an Inbound Customer Sales Representative to be the first point of contact for prospective customers and existing members looking to purchase, enquire about, or amend NRMA Roadside Assistance membership.

You will identify needs through effective questioning, offer value-driven solutions, and foster a memorable member experience with empathy and professionalism in a hybrid, primarily remote role.

Qualifications

• Significant customer service and/or sales-based experience in a similar customer facing or office-based environment.
• Ability to thrive in a fast-paced, high-volume call centre environment and keep their cool under pressure.
• Empathy and initiative to be solutions focused, making every member feel heard, safe, and supported.
• Demonstrate adaptability and eagerness to embrace change, readily taking on new systems, processes, and tasks.
• Excellent listening and communication skills and professional discretion.
• Comfortable navigating multiple computer systems.
• Self-motivated and able to work autonomously in a remote team environment.
• Confidence in working with KPIs and targets in a customer needs-based inbound sales environment.

Responsibilities

• Be the first point of contact with prospective customers and existing members who want to purchase, enquire about, or amend NRMA membership.
• Ask effective questions to identify customer needs and offer appropriate solutions that add value to members' lifestyles.
• Engage customers in conversation and create a memorable experience with positive energy, empathy and a helpful attitude.
• Our contact centre is a great place to grow knowledge and skills for progression within NRMA.

Skills

Customer service

Sales experience

Communication

Tech-savvy

Remote collaboration

Job description

The NRMA is seeking an Inbound Customer Sales Representative to be the first point of contact for prospective customers and existing members looking to purchase, enquire about, or amend NRMA Roadside Assistance membership.

You will identify needs through effective questioning, offer value-driven solutions, and foster a memorable member experience with empathy and professionalism in a hybrid, primarily remote role.