Customer Sales Representative (Inbound Contact Centre)

The NRMA; Sydney; Hybrid; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Sales commission up to 36% of base

Shift loading for weekends and public

5 weeks annual leave + Me day after 1y

NRMA Rewards discounts

Career progression opportunities

26 weeks paid parental leave

Job summary

The NRMA is seeking an Inbound Customer Sales Representative to be the first point of contact for prospective customers and existing members looking to purchase, enquire about, or amend NRMA Roadside Assistance membership.

You will identify needs through effective questioning, offer value-driven solutions, and foster a memorable member experience with empathy and professionalism in a hybrid, primarily remote role.

Qualifications

• Significant customer service and/or sales-based experience in a similar customer facing or office-based environment.
• Ability to thrive in a fast-paced, high-volume call centre environment and keep their cool under pressure.
• Empathy and initiative to be solutions focused, making every member feel heard, safe, and supported.
• Demonstrate adaptability and eagerness to embrace change, readily taking on new systems, processes, and tasks.
• Excellent listening and communication skills and professional discretion.
• Comfortable navigating multiple computer systems.
• Self-motivated and able to work autonomously in a remote team environment.
• Confidence in working with KPIs and targets in a customer needs-based inbound sales environment.

Responsibilities

• Be the first point of contact with prospective customers and existing members who want to purchase, enquire about, or amend NRMA membership.
• Ask effective questions to identify customer needs and offer appropriate solutions that add value to members' lifestyles.
• Engage customers in conversation and create a memorable experience with positive energy, empathy and a helpful attitude.
• Our contact centre is a great place to grow knowledge and skills for progression within NRMA.

Skills

Customer service

Sales experience

Communication

Tech-savvy

Remote collaboration

Job description

Job Description

Become a part of NRMA as an Inbound Customer Sales Representative, where you'll be the first point of contact with prospective customers and existing members who want to purchase, enquire about, or amend their NRMA Roadside Assistance membership.

You will thrive by asking effective questions to identify customer needs and offer appropriate solutions that will add value to our members' lifestyles. You will seek to engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy, and a passion to help others.

Our contact centre is a great place to grow your knowledge and skills, which can help you expand your career further at the NRMA.

The Important Details!

• Start Date: 12th October 2026
• Hours: Full time Permanent position (35 hours per week)
• Roster: Full commitment to a rotational roster between the hours of 8am–6pm, Monday to Sunday (including public holidays).
• Location: Hybrid working environment, primarily working remotely from home but also with a commitment to work from our Sydney Olympic Park and Gosford office as directed. Must live within 100km from Sydney Olympic Park or Gosford Central.
• Leave: While we will try our best to support, please be aware that we may not be able to support leave requests between Nov 2026- Feb 2027.

What You’ll Bring

We are looking for people who are passionate about helping others and enjoy creating memorable experiences, who:

• Have significant customer service and/or sales-based experience in a similar customer facing or office-based environment
• Can thrive in a fast-paced, high-volume call centre environment and keep their cool under pressure
• Are resilient and able to maintain focus during unexpected challenges, quickly bouncing back from difficult situations with positivity, enthusiasm, and a can-do attitude
• Demonstrate adaptability and an eagerness to embrace change, readily taking on new systems, processes, and tasks whenever required
• Show empathy and initiative to be solutions focused, making every member feel heard, safe, and supported
• Have outstanding listening and communication skills and act with professionalism and discretion
• Are tech-savvy, detail-oriented, and comfortable navigating multiple computer systems
• Love being part of a team, connecting virtually and in person with colleagues
• Are self-motivated and able to work autonomously in a remote team environment
• Confidence in working with KPIs and targets in our customer needs-based inbound sales environment

While previous contact centre experience is highly regarded, it is not essential – we will provide all the training and support you need to get started and thrive!

What’s in it for you?

• Sales commission with the potential to earn an extra 36% on top of your annual base salary, paid monthly!
• Shift loading for working weekends and public holidays
• Time for you: 5 weeks of annual leave plus a special “Me” day after your first year
• Awesome discounts: Save on travel, care hire, holidays, groceries, movies, fitness, insurance and Roadside Assistance with your complimentary myNRMA Rewards membership
• Career pathways: NRMA is all about career progression. Many of our leaders started in roles just like this one!
• Market leading 26 weeks paid parental leave entitlements, irrespective of primary carer status.

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

The Recruitment Process

If you require any adjustments during the recruitment process, please contact our Talent Acquisition Specialist as part of the information session.

All successful applicants will be subject to full ongoing Australian work rights and required to complete satisfactory pre-employment checks.