Customer Sales Representative (Inbound Contact Centre)

The NRMA; Gosford; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Sales commission (up to 36% annually)

Shift loading

5 weeks annual leave

Me day after first year

NRMA Rewards discounts

Career pathways

Parental leave 26 weeks

Job summary

The NRMA is seeking an enthusiastic Inbound Customer Sales Representative to be the first contact for prospective customers and members seeking to purchase or amend Roadside Assistance memberships. This hybrid role combines remote work with occasional office presence in Sydney Olympic Park or Gosford, requiring excellent listening, problem-solving and sales skills.

You will thrive on identifying customer needs, delivering tailored solutions, and maintaining high service levels while working

Qualifications

• Significant customer service and/or sales experience in a similar customer facing or office-based environment.
• Can thrive in a fast-paced, high-volume call centre environment and keep their cool under pressure.
• Demonstrate empathy and initiative to be solutions focused, making every member feel heard and supported.
• Love navigating multiple computer systems and staying organized while meeting KPIs.

Responsibilities

• Handle inbound inquiries and sales for NRMA Roadside Memberships.
• Identify customer needs and present appropriate solutions to add value.
• Engage customers with positive energy, empathy and professional service.
• Maintain high service levels and contribute to KPI targets in a busy contact centre.

Skills

Customer service

Sales experience

Call centre

Empathy

Tech-savvy

Communication

Team player

Autonomous work

KPI-driven

Job description

Customer Sales Representative (Inbound Contact Centre)

• Full-time

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Become a part of NRMA as an Inbound Customer Sales Representative, where you'll be the first point of contact with prospective customers and existing members who want to purchase, enquire about, or amend their NRMA Roadside Assistance membership.
You will thrive by asking effective questions to identify customer needs and offer appropriate solutions that will add value to our members' lifestyles. You will seek to engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy, and a passion to help others.
Our contact centre is a great place to grow your knowledge and skills, which can help you expand your career further at the NRMA.

The Important Details!

• Start Date:12th October2026
• Hours: Full time Permanent position (35 hours per week)
• Roster: Full commitment to a rotational roster between the hours of 8am-6pm, Monday to Sunday (including public holidays).
• Location: Hybrid working environment, primarily working remotely from home but also with a commitment to work from our Sydney Olympic Park and Gosford office as directed. Must live within 100km from Sydney Olympic Park or Gosford Central.
• Leave: While we will try our best to support, please be aware that we may not be able to support leave requestsbetweenNov 2026- Feb 2027.

What You’ll Bring

We are looking for people who are passionate about helping others and enjoy creating memorable experiences, who:

• Have significant customer service and/or sales-based experience in a similar customer facing or office-based environment
• Can thrive in a fast-paced, high-volume call centre environment and keep their cool under pressure
• Are resilient and able to maintain focus during unexpected challenges, quickly bouncing back from difficult situations with positivity, enthusiasm, and a can-do attitude
• Demonstrate adaptability and an eagerness to embrace change, readily taking on new systems, processes, and tasks whenever required
• Show empathy and initiative to be solutions focused, making every member feel heard, safe, and supported
• Have outstanding listening and communication skills and act with professionalism and discretion
• Are tech-savvy, detail-oriented, and comfortable navigating multiple computer systems
• Love being part of a team, connecting virtually and in person with colleagues
• Are self-motivated and able to work autonomously in a remote team environment
• Confidence in working with KPIs and targets in our customer needs-based inbound sales environment

While previous contact centre experience is highly regarded, it is not essential – we will provide all the training and support you need to get started and thrive!

What’s in it for you?

• Sales commission with the potential to earn an extra 36% on top of your annual base salary, paid monthly!
• Shift loading for working weekends and public holidays
• Time for you: 5 weeks of annual leave plus a special "Me" day after your first year
• Awesome discounts: Save on travel, care hire, holidays, groceries, movies, fitness, insurance and Roadside Assistance with your complimentary myNRMA Rewards membership
• Career pathways: NRMA is all about career progression. Many of our leaders started in roles just like this one!
• Market leading26weeks paidparental leave entitlements,irrespective ofprimarycarer status.

We're for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

The Recruitment Process

If you require any adjustments during the recruitment process, please contact our Talent Acquisition Specialist as part of the information session.

All successful applicants will be subject to full ongoing Australian work rights and required to complete satisfactory pre-employment checks.