Customer Sales Representative (Inbound Contact Centre)

The NRMA; Newcastle City Council; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Sales commission

5 weeks of annual leave

Shift loading for weekends and public holidays

Career progression opportunities

Market-leading parental leave entitlements

Job summary

The NRMA is seeking an Inbound Customer Sales Representative to be the first point of contact for members wanting to engage with NRMA Roadside Assistance. You'll thrive by identifying customer needs and providing appropriate solutions, creating a memorable experience through positive interactions.

This full-time permanent role offers a hybrid working environment, sales commission, and generous leave benefits. Join us and help keep Australia moving!

Qualifications

• Significant customer service and/or sales experience.
• Ability to thrive in a fast-paced call centre environment.
• Demonstrate adaptability and resilience.
• Outstanding listening and empathy skills.
• Tech-savvy and detail-oriented.

Responsibilities

• Serve as the first point of contact for customers and members.
• Engage customers through effective questioning.
• Offer solutions to improve members' lifestyles.
• Connect with members positively and empathetically.
• Work towards KPIs and sales targets.

Skills

Customer service experience

Sales skills

Communication skills

Tech-savvy

Resilience

Job description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

Become a part of NRMA as an Inbound Customer Sales Representative, where you'll be the first point of contact with prospective customers and existing members who want to purchase, enquire about, or amend their NRMA Roadside Assistance membership.

You will thrive by asking effective questions to identify customer needs and offer appropriate solutions that will add value to our members' lifestyles. You will seek to engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy, and a passion to help others.

Our contact centre is a great place to grow your knowledge and skills, which can help you expand your career further at the NRMA.

The Important Details!

• Start Date: 20th July 2026
• Hours: Full time Permanent position (35 hours per week)
• Roster: Full commitment to a rotational roster between the hours of 8am–6pm, Monday to Sunday (including public holidays).
• Location: Hybrid working environment, primarily working remotely from home but also with a commitment to work from our Sydney Olympic Park and Gosford office as directed. Must live within 100km from Sydney Olympic Park or Gosford Central.
• Leave: While we will try our best to support, please be aware that we may not be able to support leave requests between Nov 2026- Feb 2027.

What You’ll Bring

• Have significant customer service and/or sales-based experience in a similar customer facing or office-based environment
• Can thrive in a fast-paced, high-volume call centre environment and keep their cool under pressure
• Are resilient and able to maintain focus during unexpected challenges, quickly bouncing back from difficult situations with positivity, enthusiasm, and a can-do attitude
• Demonstrate adaptability and an eagerness to embrace change, readily taking on new systems, processes, and tasks whenever required
• Show empathy and initiative to be solutions focused, making every member feel heard, safe, and supported
• Have outstanding listening and communication skills and act with professionalism and discretion
• Are tech-savvy, detail-oriented, and comfortable navigating multiple computer systems
• Love being part of a team, connecting virtually and in person with colleagues
• Are self-motivated and able to work autonomously in a remote team environment
• Confidence in working with KPIs and targets in our customer needs-based inbound sales environment

While previous contact centre experience is highly regarded, it is not essential – we will provide all the training and support you need to get started and thrive!

What’s in it for you?

• Sales commission with the potential to earn an extra 36% on top of your annual base salary, paid monthly!
• Shift loading for working weekends and public holidays
• Time for you: 5 weeks of annual leave plus a special “Me” day after your first year
• Awesome discounts: Save on travel, care hire, holidays, groceries, movies, fitness, insurance and Roadside Assistance with your complimentary myNRMA Rewards membership
• Career pathways: NRMA is all about career progression. Many of our leaders started in roles just like this one!
• Market leading 26 weeks paid parental leave entitlements, irrespective of primary carer status.

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

The Recruitment Process

Apply today and we will ask you to answer a couple of important screening questions to ensure this is the right role for you. If suitable you will be invited to complete an online assessment and then may be required to attend a virtual information session and an interview where you can learn more about the role and the NRMA.

If you require any adjustments during the recruitment process, please contact our Talent Acquisition Specialist as part of the information session.

All successful applicants will be subject to full ongoing Australian work rights and required to complete satisfactory pre-employment checks.

Apply now and help keep Australia moving - one call at a time! Visit our careers site to find out more!