Roadside Support Customer Advocate (Hybrid)

My Nrma; Central Coast Council; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Shift loadings (early/late/weekend/PH)

5 weeks annual leave

Me Day after first year

Job summary

NRMA is seeking an Inbound Customer Service Representative (Contact Centre) for a full-time, hybrid role in NSW. You will be the first point of contact for roadside assistance calls, delivering empathetic support and accurate information to our members.

Join a trusted, member-owned Australian brand, with training provided and opportunities to grow within NRMA. The role requires flexibility for a 5am–midnight, 3-week rotating roster and hybrid work from home with in-office days at Sydney Olympic

Qualifications

• Proven experience in customer service, with ability to handle high-volume calls.
• Willingness to train and develop in a contact centre environment.
• Excellent communication and listening skills.
• Ability to maintain data accuracy and confidentiality.

Responsibilities

• Handle inbound roadside assistance calls calmly and professionally.
• Provide clear, concise guidance aligned with quality standards.
• Maintain accurate records and protect member information.
• Assess member needs and coordinate timely service delivery.
• Collaborate with internal teams to achieve positive outcomes.
• Navigate multiple systems while following processes and procedures.
• Use sound judgement under pressure to ensure good member experiences.

Skills

Customer service

Communication

Resilience

Adaptability

Empathy

Attention to detail

Job description

NRMA is seeking an Inbound Customer Service Representative (Contact Centre) for a full-time, hybrid role in NSW. You will be the first point of contact for roadside assistance calls, delivering empathetic support and accurate information to our members.

Join a trusted, member-owned Australian brand, with training provided and opportunities to grow within NRMA. The role requires flexibility for a 5am–midnight, 3-week rotating roster and hybrid work from home with in-office days at Sydney Olympic