Hybrid ICT Support Technician (Education)

The Good Guys; Victoria; Hybrid; AUD 42,000 - 54,000; Full time

Job summary

JB Hi-Fi Group is seeking an ICT Support Technician in Victoria. This entry-level role supports onsite desktop and basic server tasks, in a fast-paced environment with learning opportunities across the Education sector.

You’ll join a collaborative team, provide Level 1/2 support, assist the Specialist Technician, and develop skills through comprehensive training and development programs. Hybrid work arrangements available.

Qualifications

• Tertiary education desirable (Min Cert 4 in IT Systems Administration or similar).
• Certification in technologies defined within the specified solution set (e.g. vCloud, CCNA, CompTIA).
• Industry Certifications as determined applicable (e.g. MCSA, ACMT/AciT, ITIL).
• Victorian Working With Children Check (WWCC)

Responsibilities

• Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
• Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
• Providing local support for the Notebooks for Teachers and Principals Program
• Deployment of system images including packaging, building, testing and updating in live environments
• Contribution to the technical documents of the school
• Participate in on-site installation of the overall system(s), both hardware and software
• Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician

Skills

Teamwork

Problem solving

Customer service

Education

Min Cert 4 in IT Systems Administration

Tools

vCloud

CCNA

CompTIA

ITIL

Job description

JB Hi-Fi Group is seeking an ICT Support Technician in Victoria. This entry-level role supports onsite desktop and basic server tasks, in a fast-paced environment with learning opportunities across the Education sector.

You’ll join a collaborative team, provide Level 1/2 support, assist the Specialist Technician, and develop skills through comprehensive training and development programs. Hybrid work arrangements available.