Entry-Level ICT Support Technician – Schools (Hybrid)

JB Hi-Fi; Melbourne; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Staff discounts across JB Hi-Fi Group

Hybrid work model

12 weeks parental leave

Job summary

JB Hi-Fi Education in Victoria is seeking an entry-level ICT Support Technician to provide onsite Level 1 and 2 desktop support and basic server administration for schools. This role supports the Specialist Technician and the Notebooks for Teachers and Principals program, delivering strong customer service with a curious, problem-solving mindset.

The position offers opportunities for career development within the JB Hi-Fi Group, with hybrid work options for eligible roles and access to training

Qualifications

• Entry-level ICT role in education sector.
• Experience in customer-facing IT support is beneficial.

Responsibilities

• Provide Level 1 and Level 2 Service Desk support onsite.
• Assist with deployment and troubleshooting of hardware and software at schools.
• Support Notebooks for Teachers and Principals program.
• Assist in on-site installations of hardware and software.
• Contribute to technical documentation and user guides.

Skills

Service Desk

Customer Service

Team Player

Problem Solving

Education

Min Cert 4 in IT Systems Administration

Tools

Windows OS

Active Directory

Networking Basics

Job description

JB Hi-Fi Education in Victoria is seeking an entry-level ICT Support Technician to provide onsite Level 1 and 2 desktop support and basic server administration for schools. This role supports the Specialist Technician and the Notebooks for Teachers and Principals program, delivering strong customer service with a curious, problem-solving mindset.

The position offers opportunities for career development within the JB Hi-Fi Group, with hybrid work options for eligible roles and access to training