Education IT Technician: Desktop & AV Support

The Good Guys; Victoria; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts across JB Hi-Fi and

Paid parental leave

Novated leasing

Job summary

JB Hi-Fi Group in Victoria is seeking a Specialist Technician to deliver on-site Level 1–2 desktop support, basic server administration and AV upkeep for schools. You will work in a dynamic, educational environment and play a key role in keeping classroom technology running smoothly.

Ideally you will hold a Certificate IV in IT Systems Administration (or equivalent), have strong networking knowledge, experience with Windows Server and Active Directory, and be comfortable travelling between sites.

Qualifications

• Certificate IV in IT Systems Administration or equivalent.
• Strong foundation in networking concepts (VLAN, DNS, DHCP, TCP/IP).
• Experience with Windows Server and basic server administration is preferred.

Responsibilities

• Provide Service Desk Level 1 and Level 2 support in line with client needs and hardware/software troubleshooting.
• Assist school staff and students with day-to-day technical needs.
• Maintain and support classroom technology including projectors, TVs, printers, and AV equipment.
• Assist Specialist Technician in execution and completion of tasks through to resolution.
• Provide local support for Notebooks for Teachers and Principals Program.
• Deploy system images including packaging, building, testing and updating in live environments.

Skills

Networking concepts

Troubleshooting

Customer service

Documentation

Education

Certificate IV in IT Systems Administration

Tools

Hyper-V

VMware

Windows Server

Active Directory

Group Policy

Job description

JB Hi-Fi Group in Victoria is seeking a Specialist Technician to deliver on-site Level 1–2 desktop support, basic server administration and AV upkeep for schools. You will work in a dynamic, educational environment and play a key role in keeping classroom technology running smoothly.

Ideally you will hold a Certificate IV in IT Systems Administration (or equivalent), have strong networking knowledge, experience with Windows Server and Active Directory, and be comfortable travelling between sites.