Expression of Interest: ICT Support Technician - Victoria

The Good Guys; Victoria; Hybrid; AUD 42,000 - 54,000; Full time

Job summary

JB Hi-Fi Group is seeking an ICT Support Technician in Victoria. This entry-level role supports onsite desktop and basic server tasks, in a fast-paced environment with learning opportunities across the Education sector.

You’ll join a collaborative team, provide Level 1/2 support, assist the Specialist Technician, and develop skills through comprehensive training and development programs. Hybrid work arrangements available.

Qualifications

• Tertiary education desirable (Min Cert 4 in IT Systems Administration or similar).
• Certification in technologies defined within the specified solution set (e.g. vCloud, CCNA, CompTIA).
• Industry Certifications as determined applicable (e.g. MCSA, ACMT/AciT, ITIL).
• Victorian Working With Children Check (WWCC)

Responsibilities

• Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
• Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
• Providing local support for the Notebooks for Teachers and Principals Program
• Deployment of system images including packaging, building, testing and updating in live environments
• Contribution to the technical documents of the school
• Participate in on-site installation of the overall system(s), both hardware and software
• Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician

Skills

Teamwork

Problem solving

Customer service

Education

Min Cert 4 in IT Systems Administration

Tools

vCloud

CCNA

CompTIA

ITIL

Job description

Expression of Interest: ICT Support Technician - Victoria

• Casual
• Employment Type: Permanent Full Time

JB Hi-Fi Education is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector. Led by established device programs and specialist technical services this team is growing and a leading provider in this vertical.

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Partnering with education institutions around Victoria, JB Education helps place ICT Support Technicians in Victorian schools where they play a key role in supporting the Specialist Technician in providing customers with onsite, level 1 and 2 desktop support, basic server administration services and a high level of customer support. The ICT Support Technician is an entry level role and the perfect opportunity for those looking for their first IT role.

Key responsibilities include, but are not limited to:

• Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
• Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
• Providing local support for the Notebooks for Teachers and Principals Program
• Deployment of system images including packaging, building, testing and updating in live environments
• Contribution to the technical documents of the school
• Participate in on-site installation of the overall system(s), both hardware and software
• Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician

Your ability to work in a team environment, have a curious mindset towards problem solving and excellent customer service skills will see your success in this role.

You will also ideally possess:

• Tertiary education desirable (Min Cert 4 in IT Systems Administration or similar)
• Certification in technologies defined within the specified solution set (eg. vCLoud, CCNA,CompTIA )
• Industry Certifications as determined applicable (eg. MCSA, ACMT/AciT, ITIL )
• Victorian Working With Children Check (WWCC)

The Expression of Interest (EOI) is a rolling, on-going recruitment that is designed to help applicants to find an opportunity that is best suited to them without having to apply to multiple roles, as well as allow them to select the areas around Victoria that are closest to them.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.