Senior Call Centre Advisor (Hybrid) - Government

Government client (agency undisclosed); Sydney; Hybrid; AUD 34.000 - 44.000; Teilzeit

Zusammenfassung

Government client in Parramatta seeks a Senior Call Centre Representative for a short-term contract running 23 November 2026 to 31 December 2026. You will handle customer inquiries via phone, email, and online channels, triage requests, and escalate complex issues to a Team Leader.

Hybrid work arrangement and standard M-F hours apply. Ideal candidates will have at least two years’ contact centre experience, strong communication skills, and the ability to work across multiple systems while

Qualifikationen

• 2+ years’ experience in a contact centre environment.
• Government sector experience is desirable.
• Strong written and verbal communication skills.
• Ability to work across multiple systems simultaneously.
• Excellent customer service and high attention to detail.

Aufgaben

• Respond to customer enquiries via phone, email and online channels.
• Investigate Portal issues and determine next steps.
• Provide accurate information on planning processes.
• Escalate complex matters and ensure timely follow-up.
• Support customers with Portal and general planning enquiries.
• Triage calls, emails and webforms for resolution or escalation.
• Liaise with internal teams and other agencies to verify information.

Kenntnisse

Call centre

Gov sector experience

Communication

Multi-system

Customer service

Tools

CRM systems

Jobbeschreibung

Government client in Parramatta seeks a Senior Call Centre Representative for a short-term contract running 23 November 2026 to 31 December 2026. You will handle customer inquiries via phone, email, and online channels, triage requests, and escalate complex issues to a Team Leader.

Hybrid work arrangement and standard M-F hours apply. Ideal candidates will have at least two years’ contact centre experience, strong communication skills, and the ability to work across multiple systems while