On-Site Customer Concierge | Mon–Fri Support, Newcastle

Quay Appointments; Newcastle; On-site; AUD 43,000 - 61,000; Full time

Job summary

Quay Appointments Pty is hiring a Customer Concierge Operator in Newcastle, on-site, Monday–Friday. You’ll work 7 paid hours per day (35 hours per week) on a rotating roster, at a government contact centre, with start 4 December 2026 and end 3 June 2027, with potential extension.

You’ll join a training-focused team, handle inbound calls, guide customers through online services, and update records using computer systems.

Qualifications

• Experience helping customers in retail, hospitality or similar environment.
• Friendly communicator who listens and enjoys solving problems.
• Comfortable using computers and learning new systems.
• Able to stay patient and focused when busy.

Responsibilities

• Answer inbound calls and help customers with enquiries.
• Explain information clearly and guide customers through online services.
• Use computer systems to find answers and update customer records.
• Handle customer concerns calmly and seek support for complex enquiries.

Skills

Customer service

Communication

Problem solving

Patience under pressure

Job description

Quay Appointments Pty is hiring a Customer Concierge Operator in Newcastle, on-site, Monday–Friday. You’ll work 7 paid hours per day (35 hours per week) on a rotating roster, at a government contact centre, with start 4 December 2026 and end 3 June 2027, with potential extension.

You’ll join a training-focused team, handle inbound calls, guide customers through online services, and update records using computer systems.