Hybrid Front Desk & Admin Support for SMSF Team

Cutcher & Neale Accounting and Financial Services; Melbourne; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid work option

Professional development

Job summary

Cutcher & Neale Accounting and Financial Services in Melbourne seeks a proactive Administrator to join our SMSF team. This hybrid role blends front-of-house client experience with hands-on administrative support, serving as the first point of contact in our Melbourne office.

You will assist with SMSF workflows, document handling, and client communications while helping maintain office operations. A collaborative approach and eagerness to learn financial services are essential.

Qualifications

• Front-of-house experience and strong client-service skills.
• Clear communication and ability to stay organised across tasks.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to learn about financial services and SMSF processes.
• Proactive, ownership mindset and team-player attitude.

Responsibilities

• Deliver a professional and welcoming front-of-house experience for clients, visitors, and suppliers.
• Manage incoming calls, emails, and general enquiries with timely, accurate responses.
• Support day-to-day office operations, including meeting room coordination, mail, and office presentation.
• Maintain reception, kitchen, and shared spaces to a high standard.
• Assist with general administrative support across the business as needed.
• Support SMSF administration workflows, including document preparation and processing.
• Scan, collate, and upload client documentation into internal systems.
• Prepare and send client correspondence and superannuation documentation.
• Coordinate the distribution of client packages in both digital and physical formats.
• Maintain accurate records across systems and support data-related processes.
• Contribute to continuous improvement by identifying opportunities to streamline processes and enhance the client experience.

Skills

Reception experience

Client service

Microsoft Office

Multitasking

Attention to detail

Tools

XPM

FYI

Annature

Job description

Cutcher & Neale Accounting and Financial Services in Melbourne seeks a proactive Administrator to join our SMSF team. This hybrid role blends front-of-house client experience with hands-on administrative support, serving as the first point of contact in our Melbourne office.

You will assist with SMSF workflows, document handling, and client communications while helping maintain office operations. A collaborative approach and eagerness to learn financial services are essential.