Administrator - Reception & Team Support

Cutcher & Neale Accounting and Financial Services; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Cutcher & Neale Accounting and Financial Services in Melbourne is seeking an proactive Administrator to join our office. This hybrid role combines front-of-house client experience with hands‑on SMSF administrative support.

You’ll be the first point of contact for clients, visitors and staff, coordinating operations, managing inquiries, and ensuring client deliverables are accurate and on time. Work closely with SMSF and broader teams to maintain high presentation standards and contribute to

Qualifications

• Experience in reception, administration, or client service preferred.
• Proficient communication and interpersonal skills.
• Strong attention to detail and ability to juggle multiple tasks.

Responsibilities

• Deliver a professional front‑of‑house experience for clients, visitors, and staff.
• Manage calls, emails, and general enquiries with timely responses.
• Support day‑to‑day office operations including meeting room coordination and mail.
• Maintain reception, kitchen and shared spaces to a high standard.
• Assist with SMSF administration workflows and document handling.
• Scan, collate and upload client documentation into internal systems.
• Prepare and send client correspondence and superannuation documents.
• Coordinate distribution of client packages in digital and physical formats.
• Maintain accurate records across systems and support data processes.
• Contribute to process improvements to enhance client experience.

Skills

Client service

Communication

Attention to detail

Multi-tasking

Reception experience

Microsoft Office

Tools

XPM

FYI

Annature

Job description

Administrator - Reception & Team Support

In July 2025, BBB Partners merged with Cutcher & Neale, bringing together a locally recognised Melbourne firm with one of Australia's leading financial services businesses. While this role is based in the BBB Partners Melbourne office, you'll enjoy the professional growth opportunities of being part of a national firm with more offices in Sydney, Brisbane, and Newcastle.

At Cutcher & Neale and BBB Partnerswe areTrue Professionalswho believe in beingStronger Togetherby empowering our people to be their best and do their best work. We do this by providing a supportive team environment, ongoing professional and personal development opportunities, and a genuine balance between work and life commitments.

Your new opportunity

We’re looking for a proactive and people-focused Administrator to join our Melbourne office. This is a unique hybrid role that blends front-of-house client experience with hands‑on administrative support within our Self-Managed Superannuation Fund (SMSF) team.

You’ll be the first point of contact in our Melbourne office, creating a professional and welcoming experience for clients, visitors, and team members. Alongside this, you’ll support the SMSF team with key administrative tasks that keep workflows moving and ensure client deliverables are completed accurately and on time.

This is a varied, fast‑paced role suited to someone who enjoys being across multiple priorities, takes pride in presentation and organisation, and wants to build a career in financial services. You’ll work closely with leaders and team members across the firm, contributing to both client experience and operational efficiency.

What you’ll do

• Deliver a professional and welcoming front‑of‑house experience for clients, visitors, and suppliers
• Manage incoming calls, emails, and general enquiries, ensuring timely and accurate responses
• Support day‑to‑day office operations, including meeting room coordination, mail, and office presentation
• Maintain reception, kitchen, and shared spaces to a high standard
• Assist with general administrative support across the business as needed
• Support SMSF administration workflows, including document preparation and processing
• Scan, collate, and upload client documentation into internal systems
• Prepare and send client correspondence and superannuation documentation
• Coordinate the distribution of client packages in both digital and physical formats
• Maintain accurate records across systems and support data‑related processes
• Contribute to continuous improvement by identifying opportunities to streamline processes and enhance the client experience

What you’ll bring

• A proactive, can‑do attitude with a strong sense of ownership
• Excellent communication skills and a genuine passion for client service
• Strong attention to detail and ability to manage multiple tasks in a fast‑paced environment
• A collaborative approach and willingness to support team members across different teams
• Previous experience in reception, administration, or client service roles (highly regarded but not essential)
• Confidence using Microsoft Office and working across multiple systems
• Familiarity with systems such as XPM, FYI, or Annature (highly regarded but not essential)
• An interest in financial services or superannuation, with a willingness to learn