Hybrid Client-Facing Admin & SMSF Support

Cutcher & Neale Accounting and Financial Services; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Cutcher & Neale Accounting and Financial Services in Melbourne is seeking an proactive Administrator to join our office. This hybrid role combines front-of-house client experience with hands‑on SMSF administrative support.

You’ll be the first point of contact for clients, visitors and staff, coordinating operations, managing inquiries, and ensuring client deliverables are accurate and on time. Work closely with SMSF and broader teams to maintain high presentation standards and contribute to

Qualifications

• Experience in reception, administration, or client service preferred.
• Proficient communication and interpersonal skills.
• Strong attention to detail and ability to juggle multiple tasks.

Responsibilities

• Deliver a professional front‑of‑house experience for clients, visitors, and staff.
• Manage calls, emails, and general enquiries with timely responses.
• Support day‑to‑day office operations including meeting room coordination and mail.
• Maintain reception, kitchen and shared spaces to a high standard.
• Assist with SMSF administration workflows and document handling.
• Scan, collate and upload client documentation into internal systems.
• Prepare and send client correspondence and superannuation documents.
• Coordinate distribution of client packages in digital and physical formats.
• Maintain accurate records across systems and support data processes.
• Contribute to process improvements to enhance client experience.

Skills

Client service

Communication

Attention to detail

Multi-tasking

Reception experience

Microsoft Office

Tools

XPM

FYI

Annature

Job description

Cutcher & Neale Accounting and Financial Services in Melbourne is seeking an proactive Administrator to join our office. This hybrid role combines front-of-house client experience with hands‑on SMSF administrative support.

You’ll be the first point of contact for clients, visitors and staff, coordinating operations, managing inquiries, and ensuring client deliverables are accurate and on time. Work closely with SMSF and broader teams to maintain high presentation standards and contribute to