Hybrid Enterprise Systems & Service Desk Specialist

University of New South Wales

Sydney

Hybrid

AUD 108,000 - 115,000

Full time

3 days ago

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Job summary

University of New South Wales (UNSW) seeks a Senior Systems Administrator for Work Integrated Learning. The role focuses on enterprise systems support, service desk coordination, data management, and stakeholder engagement to drive improvements within the Experience portfolio.

It is a hybrid, 18‑month fixed‑term appointment with UNSW Campus Kensington. Responsibilities include overseeing service desk operations, configuring systems, supporting course setup, data migrations, and generating

Qualifications

Experience supporting enterprise systems, including configuration and user support.
Experience coordinating service desk activities and prioritising tasks.
Ability to translate business requirements into system solutions.
Familiarity with Work Integrated Learning (WIL) systems such as InPlace or Sonia would be advantageous.

Responsibilities

Oversee service desk operations, including reviewing tickets, triaging, and assigning issues based on priority.
Provide SME support for Employability systems and stakeholders.
Undertake system configuration activities and support new course setup.
Perform data migration activities and ensure data accuracy and completeness.
Support compliance reporting and develop/manipulate reports (e.g. Excel).
Review system updates and communicate changes to stakeholders.
Monitor system integrations and coordinate with UNSW IT and vendors.