Senior Systems Administrator - Work Integrated Learning

University of New South Wales; Sydney; Hybrid; AUD 108,000 - 115,000; Full time

Job summary

University of New South Wales (UNSW) seeks a Senior Systems Administrator for Work Integrated Learning. The role focuses on enterprise systems support, service desk coordination, data management, and stakeholder engagement to drive improve­­ments within the Experience portfolio.

It is a hybrid, 18‑month fixed‑term appointment with UNSW Campus Kensington. Responsibilities include overseeing service desk operations, configuring systems, supporting course setup, data migrations, and generating

Qualifications

• Experience supporting enterprise systems, including configuration and user support.
• Experience coordinating service desk activities and prioritising tasks.
• Ability to translate business requirements into system solutions.
• Familiarity with Work Integrated Learning (WIL) systems such as InPlace or Sonia would be advantageous.

Responsibilities

• Oversee service desk operations, including reviewing tickets, triaging, and assigning issues based on priority.
• Provide SME support for Employability systems and stakeholders.
• Undertake system configuration activities and support new course setup.
• Perform data migration activities and ensure data accuracy and completeness.
• Support compliance reporting and develop/manipulate reports (e.g. Excel).
• Review system updates and communicate changes to stakeholders.
• Monitor system integrations and coordinate with UNSW IT and vendors.

Skills

Enterprise systems

Service desk coordination

Stakeholder engagement

Data reporting

Tools

InPlace

Sonia

Job description

Senior Systems Administrator - Work Integrated Learning

• University of New South Wales
• Australia, NSW
• Sep 10, 2026

Student Services

About University of New South Wales

At UNSW, we take pride in the broad range and high quality of our teaching programs. Our teaching gains strength and currency from our research activities, strong industry links and our international nature; UNSW has strong regional and...

Remuneration: $108K to $115K depending on experience + 17% super (level 6)

Location: KensingtonUNSWCampus(hybrid)

Why Your Role Matters

The position (internally called Systems Support Analyst) supports the operation and continuous improvement of enterprise systems within the Pro Vice-Chancellor Education & Student Experience portfolio, Experience Pillar, Employability theme.

The role is responsible for system support, service desk coordination, configuration and supporting data, reporting and compliance activities. The position acts as a subject matter expert for InPlace and exercises judgement to resolve issues, coordinate escalations, and contribute to process improvements.

We are looking for someone who is comfortable working with systems and troubleshooting issues, while also enjoying direct interaction with users and helping them find practical solutions. This is an enterprise Saas applications role rather than a software development, infrastructure, IT or service desk position.

The role reports to the Lead, Enterprise Systems and Planning and has no direct reports.

Key responsibilities include:

Oversee service desk operations, including reviewing incoming tickets, triaging and assigning issues based on priority, complexity and team capability, and independently resolving issues. Identify recurring issues and trends, and document and communicate these to stakeholders or elevate to vendors as required

Provide subject matter expertise for Employability systems and support stakeholders in system use and best practice

Undertake system configuration activities, including implementing and maintaining configurations, supporting new course setup, and translating business requirements into system solutions

Perform and monitor data migration activities, ensuring data accuracy and completeness

Support compliance activities, including coordinating surveys and providing data for reporting obligations

Develop and generate reports and manipulate data (e.g. Excel) to support business and compliance reporting

Review system updates, review release notes and communicate relevant changes to stakeholders

Monitor system integrations and coordinate issue resolution with UNSW IT and vendors

Contribute to process improvements and maintain system documentation

Build effective stakeholder relationships and deliver a high level of customer service

About you

You are a detail-oriented professional who enjoys solving problems, working with enterprise systems and supporting stakeholders in a collaborative, service-focused environment. You will also bring:

Demonstrated experience supporting enterprise systems, including configuration and user support.

Ability to analyse and resolve system issues and exercise judgement within established frameworks

Experience coordinating service desk activities and managing competing priorities

Strong organisational, communication, and stakeholder engagement skills

Demonstrated initiative and ability to contribute to process improvements

Experience in higher education, and/or familiarity with Work Integrated Learning (WIL) and placement systems such as InPlace or Sonia, would be highly regarded.

This is an 18-month fixed-term role offering hybrid and flexible working arrangements from Monday to Friday. Please note that this role is not eligible for sponsorship.

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Pre-Employment Checks
As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.