Student Placement Systems Specialist - Configuration & Support

UNSW; Sydney; Hybride; AUD 108 000 - 115 000; Plein temps

Résumé du poste

UNSW is seeking a Systems Support Analyst to oversee service desk operations, configure enterprise systems, and support data reporting for the Pro Vice-Chancellor Education & Student Experience portfolio. This 18‑month fixed-term, hybrid role involves coordinating issues, working with InPlace/Sonia, and delivering practical system solutions with a focus on user success.

The role reports to the Lead, Enterprise Systems and Planning and requires strong stakeholder engagement, Excel reporting

Qualifications

• Experience supporting enterprise systems and providing user support.
• Ability to analyse and resolve system issues within established frameworks.
• Experience coordinating service desk activities and managing competing priorities.
• Experience developing reports using Microsoft Excel (pivot tables, lookups).
• Familiarity with higher education systems such as InPlace or Sonia would be highly regarded.

Responsabilités

• Oversee service desk operations, triaging and assigning issues, and resolving where possible.
• Provide SME support for Employability systems and stakeholders.
• Configure systems, support new course setups, translate business requirements into solutions.
• Perform data migration activities with accuracy and completeness.
• Support compliance reporting and provide data for reporting obligations.
• Develop and generate reports and manipulate data to support business needs.
• Review system updates and communicate changes to stakeholders.
• Monitor system integrations and coordinate with UNSW IT and vendors.
• Contribute to process improvements and maintain system documentation.
• Build strong stakeholder relationships and deliver excellent customer service.

Connaissances

Service desk coordination

Data analysis

Reporting with Excel

Stakeholder engagement

Issue resolution

Enterprise systems

Outils

InPlace

Sonia

Excel

Description du poste

• Remuneration: $108K to $115K depending on experience + 17% super (level 6)
• Location: KensingtonUNSWCampus(hybrid)

This Job is based in Australia

• Employment Type:18-month Full-Time Fixed Term contract
• Remuneration: $108K to $115K depending on experience + 17% super (level 6)
• Location: KensingtonUNSWCampus(hybrid)

Why Your Role Matters

The position (internally called Systems Support Analyst) supports the operation and continuous improvement of enterprise systems within the Pro Vice-Chancellor Education & Student Experience portfolio, Experience Pillar, Employability theme.

The role is responsible for system support, service desk coordination, configuration and supporting data, reporting and compliance activities. The position acts as a subject matter expert for InPlace and exercises judgement to resolve issues, coordinate escalations, and contribute to process improvements.

We are looking for someone who is comfortable working with systems and troubleshooting issues, while also enjoying direct interaction with users and helping them find practical solutions. This is an enterprise Saas applications role rather than a software development, infrastructure, IT or service desk position.

The role reports to the Lead, Enterprise Systems and Planning and has no direct reports.

Key Responsibilities

• Oversee service desk operations, including reviewing incoming tickets, triaging and assigning issues based on priority, complexity and team capability, and independently resolving issues. Identify recurring issues and trends, and document and communicate these to stakeholders or elevate to vendors as required
• Provide subject matter expertise for Employability systems and support stakeholders in system use and best practice
• Undertake system configuration activities, including implementing and maintaining configurations, supporting new course setup, and translating business requirements into system solutions
• Perform and monitor data migration activities, ensuring data accuracy and completeness
• Support compliance activities, including coordinating surveys and providing data for reporting obligations
• Develop and generate reports and manipulate data (e.g. Excel) to support business and compliance reporting
• Review system updates, review release notes and communicate relevant changes to stakeholders
• Monitor system integrations and coordinate issue resolution with UNSW IT and vendors
• Contribute to process improvements and maintain system documentation
• Build effective stakeholder relationships and deliver a high level of customer service

About You

• Demonstrated experience supporting enterprise systems, including configuration and user support.
• Ability to analyse and resolve system issues and exercise judgement within established frameworks
• Experience coordinating service desk activities and managing competing priorities
• Experience developing reports using Microsoft Excel (e.g. pivot tables, lookup functions)
• Strong organisational, communication, and stakeholder engagement skills
• Demonstrated initiative and ability to contribute to process improvements
• Experience in higher education, and/or familiarity with Work Integrated Learning (WIL) and placement systems such as InPlace or Sonia, would be highly regarded.

This is an 18-month fixed-term role offering hybrid and flexible working arrangements from Monday to Friday. Please note that this role is not eligible for sponsorship.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.