Hybrid Business Systems Analyst - Stakeholder Leader

University of New South Wales; Sydney; Hybrid; AUD 119,000 - 146,000; Full time

Benefits offered by this job

Flexible Working Options

17% Superannuation contributions and 3

Additional 3 days of leave over theX

Job summary

UNSW in Kensington, Sydney, is seeking a Business Systems Analyst to partner with stakeholders across the university, analysing needs, defining requirements, and supporting delivery of student systems and related platforms. The role offers hybrid work, a starting salary of AUD 132,445 plus superannuation and leave loading, with opportunities to influence system improvements.

As a senior practitioner, you will lead analysis activities, contribute to solution design, support testing, and mentor

Qualifications

• Tertiary qualifications in a relevant discipline or equivalent experience.
• Extensive experience in business analysis, systems analysis, or related roles.
• Experience gathering requirements, process analysis, functional analysis and solution support.
• Experience supporting system and integration testing activities, including test design and defect management.
• Very strong stakeholder engagement, communication, and advisory skills across business and technical domains.
• Ability to work autonomously with high attention to detail and competing priorities.
• Familiarity with BPMN, Flowcharts, UML models, etc.
• Experience with enterprise systems or platforms such as student systems or CRM is desirable.
• Exposure to data analysis or reporting tools such as SQL or Power BI is desirable.
• Proficiency with contemporary digital tools and AI where appropriate to improve delivery outcomes.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Understanding of UNSW aims, values, and policies.

Responsibilities

• Lead stakeholder engagement to understand business challenges and translate into outputs.
• Analyse and document business processes for optimisation and system utilisation.
• Lead functional analysis and develop knowledge of system capabilities and dependencies.
• Drive solution design with technical teams to align with business needs.
• Plan and oversee system and integration testing activities and defect management.
• Perform data analysis to support reporting and decision-making for improvements.
• Validate assumptions, risks, constraints, and edge cases in analysis and testing.
• Maintain documentation such as requirements, flows, artefacts, and test outputs.
• Advise on system enhancements and work with vendors and developers.
• Oversee complex issue resolution and root cause analysis.
• Build strong stakeholder relationships and balance priorities.
• Mentor associates to uplift capability within the team.
• Contribute to continuous improvement and industry trends.
• Apply AI and digital tools to improve delivery quality and outcomes.
• Ensure compliance with university policies and safety standards.

Skills

Business analysis

Systems analysis

Stakeholder engagement

Autonomy and accountability

Agile/Hybrid delivery

Data analysis

Critical thinking

Education

Tertiary qualifications in a relevant discipline

Tools

SQL

Power BI

CRM systems

Job description

UNSW in Kensington, Sydney, is seeking a Business Systems Analyst to partner with stakeholders across the university, analysing needs, defining requirements, and supporting delivery of student systems and related platforms. The role offers hybrid work, a starting salary of AUD 132,445 plus superannuation and leave loading, with opportunities to influence system improvements.

As a senior practitioner, you will lead analysis activities, contribute to solution design, support testing, and mentor