Roadside Support Centre Specialist | Hybrid After 6 Months

Weploy; Mackay Regional; On-site; AUD 67,000 - 82,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work after training

Career development

Ongoing onboarding and coaching

Job summary

Weploy is hiring for a customer-focused role within our Service Centre. You will handle roadside assistance inquiries, triage needs, and coordinate support across multiple systems with empathy and accuracy.

This permanent full-time position offers a 12-week onboarding, ongoing coaching, and a structured career path, with salary of $74,531 inclusive of super and potential annual bonus. Melbourne-based with future hybrid flexibility.

Qualifications

• Experience in customer service or contact centre roles preferred.
• Strong communication and empathy with a resilient, solution-focused mindset.
• Comfort with navigating multiple systems and data entry accuracy.

Responsibilities

• Handle inbound calls for roadside assistance and general inquiries.
• Triage situations and coordinate appropriate support services.
• Liaise with external providers and update CRM records accurately.
• Process lodgements and manage follow-ups and admin tasks.

Skills

Customer service

Problem solving

Communication

Multi-system navigation

Data accuracy

Tools

CRM systems

Claims systems

Job description

Weploy is hiring for a customer-focused role within our Service Centre. You will handle roadside assistance inquiries, triage needs, and coordinate support across multiple systems with empathy and accuracy.

This permanent full-time position offers a 12-week onboarding, ongoing coaching, and a structured career path, with salary of $74,531 inclusive of super and potential annual bonus. Melbourne-based with future hybrid flexibility.