Roadside Support & Customer Solutions Specialist (Hybrid)

Weploy; Rockhampton Regional; On-site; AUD 63,000 - 86,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work after 6 months

12-week onboarding

Job summary

Weploy is seeking a customer-focused professional for a Melbourne-based Service Centre role with long-term career growth. The position offers permanent full-time employment, on-site work with future hybrid flexibility after 6 months, and a structured onboarding program.

Salary is listed as 74,531 AUD inclusive of super, with annual bonus opportunities and potential weekend penalties. You will handle roadside assistance and accident-related inquiries, triage situations, coordinate support, and

Qualifications

• Previous customer service or contact centre experience preferred.
• Strong communication skills.
• High emotional intelligence and resilience.
• Ability to problem solve and think on your feet.
• Confidence navigating multiple systems simultaneously.
• Strong attention to detail and data accuracy.
• Permanent work eligibility essential.

Responsibilities

• Handle inbound calls relating to roadside assistance and accident support.
• Triage customer situations and coordinate appropriate support services.
• Liaise with external providers.
• Answer overflow reception calls and transfer customers to the appropriate department.
• Process claim lodgements and update customer records accurately within CRM systems.
• Coordinate follow-ups and administrative tasks relating to customer cases.
• Navigate multiple systems including CRM platforms and claims systems.
• Deliver exceptional service while meeting quality, compliance, and service standards.

Skills

Customer service

Communication

Empathy

Resilience

Problem solving

Data accuracy

Attention to detail

Tools

CRM software

Job description

Weploy is seeking a customer-focused professional for a Melbourne-based Service Centre role with long-term career growth. The position offers permanent full-time employment, on-site work with future hybrid flexibility after 6 months, and a structured onboarding program.

Salary is listed as 74,531 AUD inclusive of super, with annual bonus opportunities and potential weekend penalties. You will handle roadside assistance and accident-related inquiries, triage situations, coordinate support, and