Hybrid Customer Service & Order Specialist

Ecolab, Inc.; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work after onboarding

Job summary

Ecolab, Inc. is seeking a Customer Service Specialist to join our Australia and New Zealand team. You will manage orders, resolve enquiries, coordinate deliveries and liaise with Sales, Logistics and Service to deliver positive outcomes for customers.

Ideal candidates bring experience in order management or ERP systems (SAP preferred), strong communication, attention to detail and the ability to handle multiple priorities in a fast-paced environment. Hybrid work options apply after onboarding.

Qualifications

• Experience in customer service and order management.
• Strong written and verbal communication skills.
• High attention to detail and ability to manage multiple requests.

Responsibilities

• Provide efficient and professional support to customers across service channels.
• Process and manage customer orders with accuracy.
• Track orders and deliveries and keep customers informed.

Skills

Customer service

Order management

ERP systems

Communication skills

Attention to detail

Problem solving

Multi-system navigation

Tools

SAP

Job description

Ecolab, Inc. is seeking a Customer Service Specialist to join our Australia and New Zealand team. You will manage orders, resolve enquiries, coordinate deliveries and liaise with Sales, Logistics and Service to deliver positive outcomes for customers.

Ideal candidates bring experience in order management or ERP systems (SAP preferred), strong communication, attention to detail and the ability to handle multiple priorities in a fast-paced environment. Hybrid work options apply after onboarding.