Customer Service & Sales Support Coordinator

Ecolab; Brisbane; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Ecolab is seeking an Administration Officer to support the Purolite portfolio across ANZ. You’ll be the operational backbone coordinating orders, stock, logistics, warehousing, freight, sales support and customer service for a small, high-performing team.

You'll manage customer orders, stock movements and invoicing, while supporting the ANZ sales team and ensuring a seamless order-to-delivery experience. This role offers high autonomy in a flexible hybrid environment.

Qualifications

• Experience in customer service or order management.
• Exposure to logistics or supply chain processes.
• Strong administration and coordination skills.
• Ability to manage multiple stakeholders and priorities.
• Proficiency in Microsoft Excel.
• Excellent communication and organisational skills.

Responsibilities

• Process orders and manage fulfilment.
• Respond to customer enquiries and provide delivery updates.
• Resolve order and delivery issues.
• Coordinate stock movements across ANZ.
• Liaise with warehouses, freight providers and logistics partners.
• Prepare customer quotations and pricing information.
• Assist with invoicing and accounts administration.
• Coordinate supplier and customer documentation.
• Work with regional and global support teams as required.

Skills

Customer service

Order management

Communication

Organisational skills

Excel

Stakeholder management

Job description

We're looking for a proactive, organised and customer-focused professional to join Ecolab's Purification Technologies business, supporting the Purolite product portfolio across ANZ.

This is far more than a traditional administration role. You'll be the operational backbone of a small, high-performing team, coordinating customer orders, inventory, logistics, warehousing, freight, sales support and customer service activities. If you thrive on variety, enjoy solving problems and love taking ownership of processes from start to finish, we would love to hear from you.

The Opportunity

As the Administration Officer, you will be the key link between customers, sales, warehouses, freight providers, manufacturing sites and internal stakeholders.

No two days are the same. You'll manage customer orders, coordinate stock movements, support sales activities and ensure customers receive an exceptional experience from order through to delivery.

What You'll Be Doing

Customer Service & Order Management

• Process customer orders and manage order fulfilment
• Respond to customer enquiries and provide delivery updates
• Resolve order and delivery issues
• Support customer account administration

Logistics & Supply Chain Coordination

• Coordinate stock movements across Australia and New Zealand
• Liaise with warehouses, freight providers and logistics partners
• Monitor inventory availability and replenishment requirements
• Coordinate imports and inbound shipments
• Manage shipping and dispatch documentation

Sales Support

• Support the ANZ sales team with operational and administrative activities
• Prepare customer quotations and pricing information
• Assist with customer requests and sales administration
• Coordinate sample shipments and special customer requirements

Administration & Finance Support

• Assist with invoicing and accounts administration
• Support accounts receivable follow-up activities
• Coordinate supplier and customer documentation
• Work with regional and global support teams as required

What's in it for you?

• High-autonomy role with genuine ownership
• Flexible hybrid working environment
• Broad exposure across customer service, logistics and supply chain operations
• Opportunity to work closely with a small, collaborative ANZ team
• Career development within a global industry leader
• Annual bonus opportunity

What We're Looking For

We're looking for someone who enjoys taking ownership, works well independently and can confidently manage multiple priorities.

• Experience in customer service, customer operations or order management
• Exposure to logistics, warehousing, inventory or supply chain processes
• Strong administration and coordination skills
• Demonstrated ability to manage multiple stakeholders and competing priorities
• Microsoft Excel and systems capability
• Excellent communication and organisational skills

At Purolite, an Ecolab company, is a global leader in ion exchange and resin technologies join Purolite to help customers solve complex water treatment and purification challenges through innovative resin technologies that improve performance, efficiency and sustainability.

The preferred applicant will be subject to employment screening by Ecolab or by their external third-party provider.