Customer Service Specialist

Ecolab, Inc.; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work after onboarding

Job summary

Ecolab, Inc. is seeking a Customer Service Specialist to join our Australia and New Zealand team. You will manage orders, resolve enquiries, coordinate deliveries and liaise with Sales, Logistics and Service to deliver positive outcomes for customers.

Ideal candidates bring experience in order management or ERP systems (SAP preferred), strong communication, attention to detail and the ability to handle multiple priorities in a fast-paced environment. Hybrid work options apply after onboarding.

Qualifications

• Experience in customer service and order management.
• Strong written and verbal communication skills.
• High attention to detail and ability to manage multiple requests.

Responsibilities

• Provide efficient and professional support to customers across service channels.
• Process and manage customer orders with accuracy.
• Track orders and deliveries and keep customers informed.

Skills

Customer service

Order management

ERP systems

Communication skills

Attention to detail

Problem solving

Multi-system navigation

Tools

SAP

Job description

Make a real impact by supporting customers across Ecolab’s diverse range of industries and divisions, helping businesses deliver safer, cleaner and more efficient operations every day.

Ecolab is a global leader in water, hygiene and infection prevention solutions. We partner with organisations to help keep their people, products and operations safe, clean and running efficiently.

Join our high-performing Customer Service team and help deliver exceptional support to customers across Australia and New Zealand.

About the Role

We are seeking a Customer Service Specialist with strong customer service, order management and problem-solving capabilities on a contingent basis.

This is an excellent opportunity for someone who thrives in a fast-paced environment, is confident working across multiple systems and can manage competing priorities with accuracy and attention to detail.

You will support customers throughout the order and service process, helping resolve enquiries, coordinate deliveries and work closely with internal teams to achieve positive customer outcomes.

Previous experience using SAP or similar ERP/order management systems will be highly regarded.

What You’ll Do

• Provide efficient and professional support to Ecolab customers across multiple service channels
• Process and manage customer orders with a high level of accuracy and attention to detail
• Track orders and deliveries, proactively following up issues and keeping customers informed
• Investigate and resolve order, delivery, product and service enquiries
• Liaise with internal teams including Sales, Logistics, Supply Chain and Service to resolve customer requirements
• Maintain accurate customer, order and service information across business systems
• Prioritise competing requests and manage your workload effectively in a fast-paced environment
• Support general administration, process improvements and team workflows as required

What You Bring

• Previous experience in customer service, order management, sales support, service administration or a similar operational environment
• Previous SAP experience is highly regarded
• Experience working with ERP, CRM or order management systems
• Strong written and verbal communication skills
• High attention to detail and confidence processing orders, transactions and customer data
• Strong problem-solving skills and the ability to investigate issues through to resolution
• The ability to prioritise tasks and manage multiple customer requirements effectively
• Confidence working across multiple systems and information sources
• A positive, customer-focused approach with a strong sense of ownership
• Experience in logistics, supply chain, deliveries or order fulfilment is advantageous

Why Join Ecolab

• Be part of a global leader in sustainability, hygiene and public health
• Work with a supportive, collaborative team who genuinely care about customers
• Hybrid work options available after onboarding
• Develop valuable experience across customer service, order management and enterprise systems
• Work for a purpose-driven organisation making a real community impact