Logistics & Customer Operations Coordinator

Ecolab, Inc.; Sydney; Hybrid; AUD 60,000 - 82,000; Full time

Benefits offered by this job

Hybrid work environment

Annual bonus opportunity

Job summary

Purolite, an Ecolab company, is seeking an Administration Officer to join the ANZ team. You will act as the operational backbone, coordinating orders, stock movements, logistics, and sales support across Australia and New Zealand.

The role offers hybrid work flexibility and exposure to end-to-end processes. Ideal candidates will have experience in customer service or order management, with strong Excel and systems skills, and the ability to juggle multiple stakeholders.

Qualifications

• Experience in customer service, customer operations or order management.
• Exposure to logistics, warehousing, inventory or supply chain processes.
• Strong administration and coordination skills.
• Demonstrated ability to manage multiple stakeholders and competing priorities.
• Microsoft Excel and systems capability.
• Excellent communication and organisational skills.

Responsibilities

• Process customer orders and manage order fulfilment.
• Respond to customer enquiries and provide delivery updates.
• Resolve order and delivery issues.
• Support customer account administration.
• Coordinate stock movements across Australia and New Zealand.
• Liaise with warehouses, freight providers and logistics partners.
• Monitor inventory availability and replenishment requirements.
• Coordinate imports and inbound shipments.
• Manage shipping and dispatch documentation.
• Support the ANZ sales team with operational activities.
• Prepare customer quotations and pricing information.
• Assist with customer requests and sales administration.
• Coordinate sample shipments and special customer requirements.
• Assist with invoicing and accounts administration.
• Support accounts receivable follow-up activities.
• Coordinate supplier and customer documentation.

Skills

Customer service

Order management

Logistics coordination

Administration

Microsoft Excel

Communication

Organisational skills

Tools

ERP systems

Excel

Job description

Purolite, an Ecolab company, is seeking an Administration Officer to join the ANZ team. You will act as the operational backbone, coordinating orders, stock movements, logistics, and sales support across Australia and New Zealand.

The role offers hybrid work flexibility and exposure to end-to-end processes. Ideal candidates will have experience in customer service or order management, with strong Excel and systems skills, and the ability to juggle multiple stakeholders.