Customer Relations Consultant

SIXT Australia; Sydney; Hybrid; AUD 45,000 - 65,000; Full time

Job summary

SIXT Australia is hiring a Customer Relations Consultant to join our Sydney team in a hybrid role, with both home and office-based work. The role focuses on protecting and enhancing customer experience through enquiries, complaints, and social media engagement.

You’ll work with internal teams and franchise partners to turn challenges into positive experiences, ensuring high service standards and alignment with SIXT’s values.

Qualifications

• Clear, professional written and verbal communication.
• Ability to handle inquiries and complaints with empathy.
• Strong organisational and time-management skills.
• Comfort with computer-based systems and data entry.

Responsibilities

• Respond to customer inquiries, complaints and requests across phone, email, social media and written correspondence.
• Maintain accurate records of all interactions and outcomes.
• Collaborate with internal teams and franchise partners to resolve issues.
• Identify recurring issues and provide feedback for process improvement.
• Support achievement of customer satisfaction KPIs.
• Promote SIXT standards and core values in all interactions.

Skills

Communication

Problem solving

Time management

Integrity & technical skills

Job description

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. We provide SIXT Star Service, ensuring every move is a memorable experience.

Job Description

SIXT Australia is on the lookout for 1x full-timeand 1x part-time (19 hours per week)Customer Relations Consultant based in Sydney. This is a hybrid opportunity, working from home and our offices in Sydney CBD and Sydney Olympic Park.

As a Customer Relations Consultant, you'll play a key role in protecting and enhancing the SIXT customer experience. You’ll handle a variety of customer enquiries and complaints with professionalism and empathy, ensuring every interaction meets our service standards. Working closely with internal teams and franchise partners, you’ll help turn challenges into positive experiences and support SIXT’s reputation for excellence. From helping a customer after an unexpected vehicle incident to responding to social media feedback or partnering with operational teams to solve complex issues, every day brings a different challenge and opportunity to make an impact.

Your Role

Your key responsibilities will include:

Respond to customer enquiries, complaints, and requests across phone, email, social media, and written correspondence, ensuring timely and professional resolution.

Maintain accurate records of all customer interactions and outcomes, supporting operational efficiency and compliance.

Collaborate with internal teams and franchise partners to resolve issues and deliver seamless customer service.

Identify recurring issues and trends, providing feedback to improve processes and service quality.

Support achievement of customer satisfaction and service quality KPIs.

Promote and maintain SIXT standards, safety practices, and core values in all interactions.

Your Skills

Communication & Interpersonal Skills: Deliver clear, professional responses and build positive relationships with customers, colleagues, and franchise partners.

Problem Solving & Conflict Resolution: Assess situations, resolve enquiries and complaints efficiently, and handle challenging interactions with sound judgment.

Time Management & Adaptability: Prioritise tasks, manage competing demands, and work flexibly across different responsibilities.

Integrity & Technical Skills: Uphold SIXT’s values and use computer-based systems confidently.

As part of our recruitment process, successful applicants will be required to complete a National Criminal History Check. Please note that all candidates will need working rights in Australia.

What We Offer

At SIXT Australia we offer a range of benefits and discounts to help make work and life just right for you!

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.