Customer Relations Consultant

Nrma; Sydney; Hybride; AUD 30 000 - 41 000; Plein temps

Résumé du poste

SIXT Australia is seeking a Customer Relations Consultant to handle varied customer enquiries and complaints across channels, delivering professional resolutions. The role is based in Sydney with a hybrid setup, combining home and office work at Sydney CBD and Sydney Olympic Park.

You will maintain records, collaborate with teams, and support KPIs while upholding SIXT standards and safety practices. The position includes one full-time and one part-time (19 hours per week) opportunity, requiring

Qualifications

• National Criminal History Check required.
• Working rights in Australia required.

Responsabilités

• Respond to customer enquiries, complaints, and requests across phone, email, social media, and written correspondence, ensuring timely and professional resolution.
• Maintain accurate records of all customer interactions and outcomes, supporting operational efficiency and compliance.
• Collaborate with internal teams and franchise partners to resolve issues and deliver seamless customer service.
• Identify recurring issues and trends, providing feedback to improve processes and service quality.
• Support achievement of customer satisfaction and service quality KPIs.
• Promote and maintain SIXT standards, safety practices, and core values in all interactions.

Connaissances

Communication

Problem Solving

Time Management

Integrity

Description du poste

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. We provide SIXT Star Service, ensuring every move is a memorable experience.

Job Description

SIXT Australia is on the lookout for 1x full-timeand 1x part-time (19 hours per week)Customer Relations Consultant based in Sydney. This is a hybrid opportunity, working from home and our offices in Sydney CBD and Sydney Olympic Park.

As a Customer Relations Consultant, you'll play a key role in protecting and enhancing the SIXT customer experience. You’ll handle a variety of customer enquiries and complaints with professionalism and empathy, ensuring every interaction meets our service standards. Working closely with internal teams and franchise partners, you’ll help turn challenges into positive experiences and support SIXT’s reputation for excellence. From helping a customer after an unexpected vehicle incident to responding to social media feedback or partnering with operational teams to solve complex issues, every day brings a different challenge and opportunity to make an impact.

Your Role

Your key responsibilities will include:

• Respond to customer enquiries, complaints, and requests across phone, email, social media, and written correspondence, ensuring timely and professional resolution.
• Maintain accurate records of all customer interactions and outcomes, supporting operational efficiency and compliance.
• Collaborate with internal teams and franchise partners to resolve issues and deliver seamless customer service.
• Identify recurring issues and trends, providing feedback to improve processes and service quality.
• Support achievement of customer satisfaction and service quality KPIs.
• Promote and maintain SIXT standards, safety practices, and core values in all interactions.

Your Skills

Communication & Interpersonal Skills: Deliver clear, professional responses and build positive relationships with customers, colleagues, and franchise partners.

Problem Solving & Conflict Resolution: Assess situations, resolve enquiries and complaints efficiently, and handle challenging interactions with sound judgment.

Time Management & Adaptability: Prioritise tasks, manage competing demands, and work flexibly across different responsibilities.

Integrity & Technical Skills: Uphold SIXT’s values and use computer-based systems confidently.

As part of our recruitment process, successful applicants will be required to complete a National Criminal History Check. Please note that all candidates will need working rights in Australia.

What We Offer

At SIXT Australia we offer a range of benefits and discounts to help make work and life just right for you!

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.