Customer Experience Agent - SIXT Car Rental

SIXT Australia; Townsville City; Presencial; AUD 50 000 - 60 000; Tempo integral

Resumo da oferta

SIXT Australia is seeking a Customer Experience Agent to join our Townsville team. You will handle rental agreements, promote add-ons, answer calls, and support office operations across site and airport locations.

Ideal candidates are detail-oriented, with proven customer service experience, and the ability to work unsupervised on a rotating roster that includes nights and weekends. Full working rights in Australia required.

Qualificações

• Experience in a busy dealership, customer service or sales environment.
• Ability to work unsupervised in a fast-paced setting.
• Full Working rights in Australia.

Responsabilidades

• Open and close rental agreements.
• Sell additional over-the-counter rental products.
• General office duties – answering phones, filing, etc.
• Record vehicle damage.
• Deliver vehicles between sites.
• Work shifts on a rotating roster including nights and weekends.
• Work between main office and the Airport.

Conhecimentos

Detail orientation

Customer service

Team player

Unsupervised work

Descrição da oferta de emprego

Customer Experience Agent - SIXT Car Rental

SIXT is a leading international provider of high-quality mobility services with a track record in growth and innovation. Sixt have over 280,000 vehicles across more than 2,100 locations in 110+ countries, winning awards in customer experience and digital services.

This position would be suited to a highly-motivated team player who has previous experience working within a busy dealership, customer service or sales environment. With strong interpersonal skills, you will be proactive in your daily responsibilities and have the ability to work unsupervised. To be successful within this role you will possess the following skills and attributes:

• Attention to detail
• Pass a Drug & Alcohol Test
• Full Working rights in Australia

Ideally, we would like to secure someone with a passion for customer service excellence and demonstrated ability to work in a complex and fast -paced environment.

Your main duties and responsibilities will include:

• Opening and closing rental agreements
• Selling additional over the counter rental products
• General office duties - answering phones, filing etc
• Recording vehicle damage
• Delivering vehicles between sites
• Working shifts on a rotating roster including nights and weekends
• Working between our main office and the Airport